Julisha Brown
Spartanburg,SC
Summary
Collaborative leader dedicated to fostering an engaged and empowering work culture. Demonstrates strong capabilities in resolving customer issues efficiently and building relationships with diverse stakeholders in fast-paced environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Customer Service Specialist
Siemens
Roebuck, South Carolina
11.2021 - Current
- Facilitated customer inquiries across multiple communication channels, ensuring effective resolution.
- Assisted in resolving customer issues, delivering prompt and accurate answers to inquiries.
- Escalated customer queries to appropriate departments for resolution.
- Operated and optimized tools, applications, and database management systems to enhance user experience.
Line Coordinator
ZF Lemforder
08.2017 - 02.2022
- Monitored and managed production and line schedules.
- Tracked production progress and adjusted schedules to consistently meet aggressive quotas.
- Coordinated employee schedules to minimize disruptions from absences and vacations.
- Scheduled production jobs with regard to available resources.
- Worked with management in coordinating and planning line activities.
- Communicated with line workers and team leads to achieve quality and production goals.
- Motivated team members through incentive programs and leadership to enhance team morale.
Education
High School Diploma -
Spartanburg High School
Spartanburg, SCAssociate of Applied Science - Accounting And Business Management
Spartanburg Technical College
Spartanburg, SCSkills
- CRM Software
- Order Management
- Database management
- Analytical Thinking
- Strategic Planning
- Multitasking and organization
- Client Relationship Building
Certification
- CPDW - Certified Professional in Distribution and Warehousing
Timeline
Customer Service Specialist
Siemens
11.2021 - Current
Line Coordinator
ZF Lemforder
08.2017 - 02.2022
High School Diploma -
Spartanburg High School
Associate of Applied Science - Accounting And Business Management
Spartanburg Technical College