Timeline
Work History
Overview
Education
Skills
Certification
Generic

Julissa Acatitlan

Monroe,NC

Timeline

Certificate Phlebotomy Technician - Phlebotomy

Phlebotomy Training Specialist
10.2024 - 11.2024

Bartender

Longhorn Steakhouse
07.2023 - Current

Sales Associate

Plato's Closet
02.2023 - 07.2023

Associate of Science - Biology

South Piedmont Community College
08.2022 - 06.2026

Manager on Duty

Wingstop
04.2022 - 10.2022

Server

O'Charley's Restaurant & Bar
10.2021 - 04.2022

Resident Assistant

Brookdale Memory Care
06.2021 - 02.2023

High School Diploma -

Forest Hills High School
08.2018 - 06.2022

Work History

Bartender

Longhorn Steakhouse
07.2023 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Sales Associate

Plato's Closet
02.2023 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Resident Assistant

Brookdale Memory Care
06.2021 - 02.2023
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.

Manager on Duty

Wingstop
04.2022 - 10.2022
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
  • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.

Server

O'Charley's Restaurant & Bar
10.2021 - 04.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Overview

4
4
years of professional experience
8
8
years of post-secondary education

Education

Certificate Phlebotomy Technician - Phlebotomy

Phlebotomy Training Specialist
Charlotte, NC
10.2024 - 11.2024

High School Diploma -

Forest Hills High School
Marshville, NC
08.2018 - 06.2022

Associate of Science - Biology

South Piedmont Community College
Monroe, NC
08.2022 - 06.2026

Skills

Strong multitasking

Customer service

Highly reliable

Team player attitude

Complex Problem-solving

Hospitality service expertise

Team training and development

Health codes compliance

Conversant in Spanish

Hospitality and accommodation

Certification

  • PT - Phlebotomy Technician
Julissa Acatitlan