Certificate Phlebotomy Technician - Phlebotomy
Phlebotomy Training Specialist
10.2024 - 11.2024
Julissa Acatitlan
Monroe,NC
Timeline
Bartender
Longhorn Steakhouse
07.2023 - Current
Sales Associate
Plato's Closet
02.2023 - 07.2023
Associate of Science - Biology
South Piedmont Community College
08.2022 - 06.2026
Manager on Duty
Wingstop
04.2022 - 10.2022
Server
O'Charley's Restaurant & Bar
10.2021 - 04.2022
Resident Assistant
Brookdale Memory Care
06.2021 - 02.2023
High School Diploma -
Forest Hills High School
08.2018 - 06.2022
Work History
Bartender
Longhorn Steakhouse
07.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Sales Associate
Plato's Closet
02.2023 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Resident Assistant
Brookdale Memory Care
06.2021 - 02.2023
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
Manager on Duty
Wingstop
04.2022 - 10.2022
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Server
O'Charley's Restaurant & Bar
10.2021 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Education
Certificate Phlebotomy Technician - Phlebotomy
Phlebotomy Training Specialist
Charlotte, NC 10.2024 - 11.2024
High School Diploma -
Forest Hills High School
Marshville, NC 08.2018 - 06.2022
Associate of Science - Biology
South Piedmont Community College
Monroe, NC 08.2022 - 06.2026
Skills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Complex Problem-solving
Hospitality service expertise
Team training and development
Health codes compliance
Conversant in Spanish
Hospitality and accommodation
Certification
- PT - Phlebotomy Technician