JULISSA ALDARACA

• Managed supportive housing programs and onsite resident services to enhance housing stability and improve resident wellbeing while promoting housing stability, resident wellbeing, and successful housing retention.
• Develop and implement programs and services for individuals and families experiencing homelessness and/or housing instability.
• Supervise, mentor, and support Program Coordinators, Case Managers, and interns; provide guidance on case management, crisis intervention, advocacy, and resident services.
• Coordinate with Senior Program Managers, property management, county agencies, on-site providers, nonprofits, and community partners to meet resident and program needs.
• Build and maintain strategic community partnerships to connect residents with supportive services, resources, and opportunities.
• Built and maintained strategic community partnerships to connect residents with essential supportive services and resources.
• Maintain resident databases, documentation, outcomes tracking, and compliance records while ensuring organizational, grant, and regulatory requirements are met.
• Directed affordable housing programs, aligning service delivery with compliance, budget, and resident support requirements.
• Coordinated cross-functional teams to execute program plans, resolve issues, and maintain service continuity.

• Developed team-building opportunities and fostered supportive communication within peer cohort.
• Create and maintain relationships with community partners and property managers who support the services and program standards.
• Facilitated and supervised virtual programs to enhance engagement.
• Cultivated relationships with community partners and property managers to enhance service delivery and program standards.
• Managed and organized administrative paperwork for multiple supervised sites to ensure compliance and efficiency.
• Create and provide master calendars to the communities on-site of upcoming events, activities that directly implement these services, on a weekly and monthly basis.
• Manage a budget for each property with ongoing programs provided and supervised.
• Submit documents and incident report to the appropriate person or agency.
• Supervise and mentor staff, provide ongoing resources to all RSCs and their specific sites and conduct regular site visits to each community.

• Bring in community resources that help support the residents maintain their housing, such as low-income health insurance program enrollment, Food Program and distribution, employment, government entitlement and assist them with completing applications.
• Facilitated access to community resources for residents to maintain housing, including low-income health insurance enrollment, food program distribution, employment assistance, and application support.
• Developed calendar and articles for monthly community newsletters to enhance resident engagement and communication.
• Develop calendar and articles for monthly community newsletters
• Recruited interns and volunteers for community initiatives.
• Created and implemented online tutoring programs via Zoom for youth, fostering educational support and community involvement.

• Assess the needs of the residents via interest and personal interviews and provide a safe and nurturing environment for youth between the ages of 6-17.
• Planned and directed resident meetings, social activities, and educational programs for children, teens, and seniors, enhancing community engagement.
• Assist residents in using computer labs and outreach to community by means of calls, flyers, and door to door interactions.
• Cultivated positive professional relationships with property manager, community partners, and volunteers to support resident services.
• Refer residents to agencies, encouraging and supporting follow through.
• Actively participated in quality improvement initiatives aimed at enhancing overall resident experience.
• Scheduled workshops, appointments, and onsite events supporting stability, wellness, and community engagement.

• Process all students' class work in a timely manner, working quickly and accurately.
• Supported instructors by preparing materials and managing completed work
• Attend to students’ question and concerns to ensure proper grade.
• Reviewed completed assignments for errors and identified skill gaps
• Graded student worksheets accurately to maintain consistent academic feedback
• Recorded progress in student files to support individualized learning plans
• Verified corrections and updated assignments for continued skill development

• Processed customer purchase transactions promptly, ensuring exceptional customer service and supporting customer retention.
• Assisted co-workers with product inquiries and store cleaning to enhance team efficiency.
• Executed daily restaurant operations, restocking merchandise shelves efficiently to ensure product availability.
• Greeted guests, answered menu questions, and recommended meal options confidently.
• Maintained clean, organized checkout area while following food safety and sanitation procedures.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.

• Process identification cards to students, set up appointment in San Bernardino, CA
• Answer all phone calls, Fax documents to appropriate recipients promptly, Print materials for student use efficiently, and emails.
• Assisted students with inquiries and managed book loan program while providing quality customer service.
• Updated databases and tracking systems to keep information current and accessible
• Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
• Supported student inquiries, directing visitors to appropriate campus resources and departments.
• Managed front-desk communications, answering phones and routing messages with accuracy.

Graduated Spring May 2026

• Honor Roll May 2025
• Scholarship 2024 HACU