Julissa Amesquita
Austin,TX
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Guest Engagement Manager
Altar'd State
09.2018 - Current
- Supported store leader by directing activities required to achieve all store goals
- Best of class guest service through relationship building , product knowledge, and a clean, well maintained store environment
- Collaborated with sales, delivery and service teams to manage seamless client experiences.
- Built and strengthened strategic relationships with vendors, advertising agencies and leading non profit partners.
- Consulted with teams on established best practices and process improvements.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Built and strengthened strategic relationships with Non Profits Partners.
- Generated 10% in sales through effective networking and marketing strategies to grow new business and increase productivity.
- Met with clients to understand needs and develop proactive solutions.
Manager in Training
Helzberg Diamonds
03.2016 - 09.2018
- Demonstrate strong sales knowledge and training ability to assist the store in achieving sales goals
- Enhanced supervisory and leadership abilities by working closely with mentoring Store Manager and In Store Jeweler.
- Finalized Custom Jewelry contracts to close deals worth up to $25K.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Stayed up to date on changing product and service options to provide top-notch support to customers and employees.
Assistant Manager
Rue 21
10.2013 - 03.2016
- Responsible for increasing stores sales goals and minimizing loss
- Maintaining and supporting visual standard and processes
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Education
Bachelor of Arts - Retail Fashion Management
The Art Institute of San Antonio
San Antonio, TX01.2015
Skills
- Business Needs Analysis
- Understanding Customer Needs
- Data Entry and Maintenance
- Customer Buying Habits
- Team Recruiting and Hiring
- Customer Needs Assessments
- Confidential Records Management
- Cross-Departmental Alignment
- Event Support
- Employee Coaching and Motivation
Timeline
Guest Engagement Manager
Altar'd State
09.2018 - Current
Manager in Training
Helzberg Diamonds
03.2016 - 09.2018
Assistant Manager
Rue 21
10.2013 - 03.2016
Bachelor of Arts - Retail Fashion Management
The Art Institute of San Antonio
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