Julissa Amesquita

Work History

Hair Club For Men And Women

Austin , TX

2023.02 - 2024.01

Greeted and welcomed members upon arrival to the facility.
Provided assistance and information to members regarding membership benefits and services.
Responded to inquiries from members in person, by telephone, or via email.
Processed payments for membership fees, products, and service
Generated monthly reports on membership trends and demographics.
Managed inventory of retail items available to purchase by members.
Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
Completed transactions for membership renewals and extensions.
Audited customer account information to identify issues and develop solutions.
Reviewed new account applications to verify eligibility of prospective members.
Delivered quality service by assessing, advising and assisting credit union members.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Enhanced member relationships by providing excellent service during each interaction.
Processed cash and check deposits every day.

Altar'd State

Austin

2018.09 - 2022.12

Best of class guest service through relationship building, product knowledge, and a clean, well maintained store environment.
Provided assistance and information to members regarding membership benefits and services.
Conducted follow-up calls with new members to ensure satisfaction with their experience.
Developed marketing strategies to attract new members.
Generated monthly reports on membership trends and demographics.
Managed inventory of retail items available to purchase by members.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Increased customer satisfaction ratings 85% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
Assisted with resolving conflicts between members in a professional manner.
Coached, mentored and trained team members in order to improve their job performance.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Provided leadership during times of organizational change or crisis situations.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Implemented new technologies to streamline operations, reduce costs, and improve customer service.
Analyzed customer feedback data to develop action plans for improving services offered.

Helzberg Diamonds

San Antonio

2016.03 - 2018.09

Demonstrate strong sales knowledge and training ability to assist the store in achieving sales goals
Executing daily store operations, while following program for Store manager position.

Rue 21

San Antonio

2013.10 - 2016.03