Julissa Arriaga
Salinas,CA
Summary
Dynamic and customer-focused professional with a proven track record at JCPenney for enhancing customer satisfaction through exceptional service and efficient transaction handling. Demonstrates strong cash management and problem-solving skills, coupled with a commitment to team collaboration and maintaining high cleanliness standards. Excelled in fast-paced environments, significantly improving customer experience.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
1
1
year of professional experience
Work History
Cashier
JCPenney
08.2024 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
Ice Cream Server
La Michoacana Plus
01.2024 - 06.2024
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Kept tidy and organized area to comply with cleanliness standards.
- Collaborated with team members to maintain smooth operations during high-volume periods.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Used ice cream makers, blenders and frozen yogurt machines to create ice cream and yogurt.
Education
High School Diploma -
North Salinas High School
Salinas, CA05-2024
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Cash register operation
- Order taking
- Payment processing
- Refunds and exchanges
- Cash drawer balancing
- Merchandise restocking
- Refund handling
- Guest inquiries
- ID verification
- Attention to detail
- Order packaging
- Organized
- communication
- Fast Learner
Languages
Spanish
Native or Bilingual
Timeline
Cashier
JCPenney
08.2024 - 12.2024
Ice Cream Server
La Michoacana Plus
01.2024 - 06.2024
High School Diploma -
North Salinas High School
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