Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Julissa Briones

11621 Ferguson Rd, Apt 2518 Dallas,TX

Summary

Experienced Assistant lead with background working in fast-paced shipping environments moving merchandise of diverse sizes and types. Keeps work areas neat with strong housekeeping skills. Organized, dedicated and focused on going above and beyond requirements to contribute to team success. Customer service skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Shipping Clerk Assistant Lead

Sharon Young
06.2021 - Current
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Improved shipping efficiency by streamlining packing and labeling processes.
  • Coordinated with warehouse staff to ensure timely order fulfillment and delivery.

Customer Service Cashier

Guanaco
08.2020 - 05.2021
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Adhered strictly to company guidelines regarding loss prevention measures while performing cashier duties.

Call Center Agent

RSI
02.2019 - 08.2020
  • Addressed customer account discrepancies and concerns.
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.

Shift Manager

Pizza Patron
08.2016 - 01.2019
  • Observed cash handling and security procedures during shifts to recognize and address issues with staff.
  • Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.

Education

High School Diploma -

Memorial Pathway Academy
Garland, TX
06.2018

Skills

  • Computer skills

  • Warehouse Software Systems

  • Shipping procedures

  • Freight Knowledge

  • Handheld Scanners

  • Problem solving

  • Order Checking

  • Package preparation

  • Customer service skills

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Shipping Clerk Assistant Lead

Sharon Young
06.2021 - Current

Customer Service Cashier

Guanaco
08.2020 - 05.2021

Call Center Agent

RSI
02.2019 - 08.2020

Shift Manager

Pizza Patron
08.2016 - 01.2019

High School Diploma -

Memorial Pathway Academy

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Julissa Briones