Julissa Broderick
CHARLOTTE,NC
Summary
Billing specialist of two years, eager to contribute to team success through hard work, attention to detail and
excellent organizational skills. Successful at efficiently handling client inquiries, billing and administrative tasks.
Familiar with contracts and other documents affecting billing processes. Prepares professional, polished
statements, and business correspondence.
Overview
8
8
years of professional experience
Work History
Billing Specialist
Hendrick Automotive Group
09.2021 - Current
- Identify, research, and resolve billing variances to maintain system accuracy and currency
- Maintain inventory schedules while recording profit from sale of vehicles and salesperson commission for multiple Hendrick dealerships
- Receipt daily ACH contract funding and dealership floorplan payoffs and assisting banks with floorplan audits
- Post all retail, loaner and fleet deals, whiling adding to and correcting deal logs
- Ensure prompt payment of trade-in payoffs and assist with processing of trade titles, both physical and electronic
- Balance gross profit with manager's monthly front end and assist banks with dealership floor plan audits
- Assist with preparation of payroll and payroll records
- Post, verify and ensure prompt payment of factory incentives and challenge and apply for all old incentives not paid
- Provide finance managers with necessary financial information
- Build relationships and communication with dealership personnel, accounting managers, and Hendrick Automotive Grou[ while following Safeguards rules and regulations
- Observe a federal, state, and local safety rules and regulations, as well as company policy and procedures in the performance of above duties
Universal Branch Banker
PNC Bank
10.2020 - 09.2021
- Acquired and deepened the branch customer base through a variety of proactive sales and service activities including outbound calling, service to sales, and referrals to experiences mortgage and investment partners
- Appropriately engaged with customers while completing teller transactions to identify opportunities to improve their financial wellbeing
- Practiced lobby engagement activities to connect with customers, whole educating them, as necessary, options for managing financial transactions
- Applied product and procedural knowledge to identify, mitigate and solve customer problems effectively and drive customer loyalty
- Maintained cash volume throughout the branch and in the branch vault to remain compliant with company policy and procedure and mitigate loss
- Managed risk through adherence to all policies and procedures, demonstrating sound judgment within established limits
- Practiced heightened scrutiny, within reason, to identify and avoid loss while participating in branch daily operations, ensuring completion in an efficient and accurate manner
- Completed weekly, monthly, and quarterly reporting of branch operational activities
Front Office Manager
The Ritz-Carlton, Charlotte
05.2019 - 10.2020
- Responsibilities included maintaining refined luxury experiences as guests' first point of contact on property, anticipating guests' needs and resolving guest issues ina timely manner, accommodating large travel groups, elite Marriott members, VIP guests, etc.
- Coached employees through day-to-day work and complex problems
- Worked closely with guests, some VIP celebrity, with a high degree of respect for privacy
- Trained new staff on correct procedures, compliance requirements, and performance strategies
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service
- Maintained front desk's concierge book to provide visitors with access to relevant local information
- Acted as a communications specialist and directed all incoming phone calls throughout the property
- Performed basic money handling and cashier duties during check-ins, check-outs, and daily hotel events
- Other responsibilities included fulfilling in-room dining orders, modifying reservations, blocking rooms, updating daily reports about guest events and staff meetings
- Handled tasks and responsibilities for front office employees during periods of understaffing
Guest Services Associate
Residence Inn Marriott
05.2018 - 05.2019
- Represented the Marriott Brand as a front desk agent
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service
- Made and managed reservations, especially for large leisure and corporate groups
- Planned and hosted weekly social events catered to corporate groups
- Maintained hotel occupancy and professional relationships with surrounding hotels
Markdown Team Lead
Burlington Coat Factory Warehouse
02.2017 - 05.2018
- Supervised weekly price adjustments in assigned departments
- Managed associates in timely and detailed recovery of departments while ensuring each individual piece of merchandise has correct price tags
- Performed store operational duties as sales associate
- Greeted and assisted customers while maintaining neat and organized departments
- Performed casher and cash handling duties as needed
- Assisted the loss prevention department as necessary
Sales Associate/Stock Associate
Rack Room Shoes Inc.
05.2016 - 02.2017
- Greeted customers and provided assistance and information on shoe sizing and performance
- Engaged customers with rewards program benefits and regularly met and exceeded regional customer enrollment quotas
- Maintained displays and shelves based on company requirements for store appearance and set up
- Performed daily cashier and cash handling duties
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
Bachelor of Science - Accounting And Finance
University of North Carolina At Charlotte
Charlotte, NC05.2025
Skills
- MS Office
- Salesforce RMS
- Opera PMS
- Reynolds and Reynolds RMS
- Customer satisfaction
- Product knowledge
- Team building and supervision
- Clerical experience
- Financial product knowledge
- Cash handling and management
- Invoice processing
- Fiscal reporting
Timeline
Billing Specialist
Hendrick Automotive Group
09.2021 - Current
Universal Branch Banker
PNC Bank
10.2020 - 09.2021
Front Office Manager
The Ritz-Carlton, Charlotte
05.2019 - 10.2020
Guest Services Associate
Residence Inn Marriott
05.2018 - 05.2019
Markdown Team Lead
Burlington Coat Factory Warehouse
02.2017 - 05.2018
Sales Associate/Stock Associate
Rack Room Shoes Inc.
05.2016 - 02.2017
Bachelor of Science - Accounting And Finance
University of North Carolina At Charlotte