Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Julissa Cabrera

Houston,TX

Summary

Enthusiastic Assistant offers background in problem-solving while serving in multiple roles. Assists organizational efforts with attention to detail and courtesy. Brings organized attitude to completing tasks. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled at customer service and sales completion.

Overview

27
27
years of professional experience

Work History

Assistant

Caleres
Houston, TX
12.2019 - Current
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Communicated regularly with customers to gain insights into their needs.
  • Maintained up-to-date knowledge of company products and services.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Completed both Operations and Customer Experience tasks successfully.
  • Continually maintained all required metrics and coached peers

Area Supervisor

Ross Dress for Less
Houston, TX
02.2014 - 10.2019
  • Developed and maintained a positive working environment for all staff members.
  • Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
  • Resolved customer complaints in a timely and professional manner.
  • Planned and coordinated promotional events to increase customer traffic at store locations.
  • Trained new employees on policies, procedures, product knowledge, customer service techniques.
  • Managed payroll activities including timesheets submission and approval process.
  • Responded promptly to any emergency situations that may have arisen during business hours.
  • Enforced company policies while maintaining a fair and consistent approach among staff members.
  • Kept areas clean, neat and inspection-ready to comply with product guidelines.
  • Oversaw daily operations in Merchandising and store layout.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
  • Managed 3-7] employees.
  • Counted and balanced registers.
  • Used Point of Sale register system to complete transactions.
  • Managed daily operations, client relations and IT.

Veterinary Assistant

Aldine Mail Route Animal Hospital
Houston, TX
06.1997 - 02.2009
  • Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
  • Administered vaccinations, medications and treatments as prescribed by the veterinarian.
  • Maintained accurate medical records of all patients.
  • Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
  • Prepared laboratory slides for microscopic examinations.
  • Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
  • Recorded patient food and water intake and output levels on a daily basis.
  • Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
  • Dispensed medications orally or topically as directed by veterinarian.
  • Observed patients' conditions post-treatment or surgery to ensure healing process was progressing well.
  • Ensured that cages were kept clean at all times.
  • Answered phone inquiries from clients regarding appointment scheduling, services offered.
  • Provided emotional support to pet owners during difficult times.
  • Educated clients on proper animal health care routines.
  • Assisted veterinarians in examining animals.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Assisted doctors and technicians by soothing upset or frightened animals.
  • Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
  • Documented and tracked treatment activities.
  • Helped veterinarian with neutering, tooth removal and casting broken bones.
  • Operated radiographic and ultrasound equipment.

Education

Associate of Applied Science - Medical Assisting

Sanford Brown
Houston, TX
05-2012

Skills

  • Marketing assistance
  • Administrative tasks
  • Fast Learner
  • Time Management
  • Business Acumen
  • Product and service knowledge
  • Team Collaboration
  • Operations Support
  • Positive and professional
  • Workload Management
  • Relationship Building
  • Product and service understanding
  • Customer service
  • Bilingual
  • Sales Acumen

Languages

English
Professional
Spanish
Professional

Timeline

Assistant

Caleres
12.2019 - Current

Area Supervisor

Ross Dress for Less
02.2014 - 10.2019

Veterinary Assistant

Aldine Mail Route Animal Hospital
06.1997 - 02.2009

Associate of Applied Science - Medical Assisting

Sanford Brown

Similar Profiles

CREATE PROFILE
Julissa Cabrera