Julissa Cano

• Opened new customer accounts and ensured all documentation, verification, and setup processes were completed accurately and in compliance with policies.
• Identified customer needs and recommended tailored banking products and services to enhance customer satisfaction.
• Delivered excellent customer service by assisting customers with account inquiries, transactions, and everyday banking needs.
• Educated customers on features and benefits of banking products, empowering informed decision-making.
• Performed ongoing account maintenance, including profile updates, account changes, and resolving account-related issues.
• Referred customers to bankers for investment, lending, and additional financial opportunities based on their needs.
• Trained new employees on banking products and compliance standards, contributing to a well-informed team.

• Responsible for gathering carts, sweeping store, bagging groceries, maintaining store organization, and other duties as needed.
• Work and build relationships with colleagues and customers.
• Consistently adapting to needs of customers.
• Assisted customers with inquiries and directed them to appropriate store departments.
• Engaged with customers to create a welcoming shopping environment at all times.
• Provided excellent customer service by being friendly and courteous at all times.
• Assisted with price checks, go-backs, and replenishing supplies.
• Collaborated with team members to enhance customer service and store operations.
• Carried out special orders requested by customers promptly and efficiently.

• Created and sold custom products on Etsy based on customer trends and demand.

• Managed product listings to improve visibility and attract customers.

• Promoted products through social media and other marketing efforts.

• Used customer feedback to improve products and overall customer satisfaction.

• Maintained inventory, processed orders, and provided customer support.

• Ensured timely order fulfillment and accurate inventory tracking.

• Performed routine equipment maintenance and used software to streamline daily operations.