Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Julissa Carrillo

Dallas,TX

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

4
4
years of professional experience

Work History

Call Center Customer Service Representative

Seven Figures (Just Energy)
11.2020 - 06.2023
  • Handle calls daily, with duties including singing up new customers, retrieving customers data, presenting relevant product information, and cancelling services
  • Committed to maintaining a positive and welcoming atmosphere.
  • Accustomed to managing customers complaints and providing satisfactory solutions.

Bartender

Kalua Night Club
01.2019 - 09.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

High school diploma - undefined

Texans Can At Carrollton-Farmers Branch
Farmers Branch, TX
05.2018

Skills

  • Customer Service
  • Phone Etiquette
  • Communication Skills
  • Office Administration
  • Cleaning Experience
  • Office experience
  • Strong multitasking
  • Team player attitude
  • Outgoing personality
  • Beverage preparation
  • Bar service preparation
  • Able to stand number hours

Languages

English
Native or Bilingual

Timeline

Call Center Customer Service Representative

Seven Figures (Just Energy)
11.2020 - 06.2023

Bartender

Kalua Night Club
01.2019 - 09.2020

High school diploma - undefined

Texans Can At Carrollton-Farmers Branch

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Julissa Carrillo