Julissa Castillo
Arlington,TX
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged POS system expertise and exceptional interpersonal skills at Olive Garden. Achieved high accuracy in cash handling and customer service, leading to improved efficiency and customer satisfaction. Skilled in both technical and soft skills, I excel in fast-paced environments, ensuring operational excellence and fostering positive relationships.
Overview
3
3
years of professional experience
Work History
Wait Staff Member
Olive Garden
06.2024 - Current
- Cultivated warm relationships with regular customers.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier
Fiesta Market
07.2021 - 04.2023
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Lamar High School
Arlington, TX09.2023
Skills
- Supply Restocking
- POS System Operation
- Cash Handling
- Returns processing
- Product restocking
- Drawer balancing
- Payment Collection
- ID Verification
- Customer Assistance
- Cash Register Operation
Timeline
Wait Staff Member
Olive Garden
06.2024 - Current
Cashier
Fiesta Market
07.2021 - 04.2023
Lamar High School