Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Julissa Cerda

Walla Walla,WA

Summary

OBJECTIVE: A position where I can use my excellent customer service skills. Outgoing and friendly delivering customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data-entry, and database administration.

Overview

15
15
years of professional experience

Work History

Senior Office Assistant

Walla Walla County
09.2022 - Current
  • Increased customer satisfaction by promptly addressing inquiries and resolving issues via phone, email, or in-person interactions.
  • Contributed to a positive workplace culture by organizing team-building events and celebrations for special occasions.
  • Processing and print Birth and Death Certificates for customers and funeral establishments.
  • Prepared comprehensive reports for upper management utilizing advanced skills in Microsoft Office applications such as Word, Excel, PowerPoint.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Receptionist

Walla Walla Eye Center
Walla Walla , WA
03.2018 - 09.2022
  • Operated multi-line telephone system to independently handle calls each day
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Collect copay payments from clients and updated account balances
  • Routed incoming mail and messages to relevant personnel without delay
  • Kept reception area clean and neat to give visitors positive first impression

Customer Service Representative

Walla Walla General Hospital
Walla Walla, WA
08.2016 - 07.2017
  • Answered phone calls on a daily basis by addressing customer inquiries
  • Greeted customers entering the Clinic to ascertain what each customer wanted or needed
  • Politely assisted customers in person and via telephone
  • Verified Insurances
  • Cash Receipting
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Items Processing Team Lead

Banner Bank
Walla Walla, WA
11.2008 - 07.2016
  • Balancing Transactions, Supervisor duties Answering teller's questions, answering multi-phone line, data entry, processing end of year taxes, preparing 1099's & 1098's communicating with vendors, processing internal and external transactions, post payments from collections, gathering information for out auditors, Filing end of day work, Processing end of day work, cross trained in our mailroom department, ACH payments
  • Processed quarterly Vault and ATM audits with a zero error rate
  • Coordinated daily cash reconciliation at a high-volume location
  • Collected member loan payments
  • Processed exchange and foreign currency
  • Handled various accounting transactions

Education

High School Diploma -

Walla Walla High School
Walla Walla, Wa
2006

Skills

  • Customer-service oriented
  • Multi-line telephone systems
  • Customer/Client relations
  • Database administration
  • Documentation and reporting
  • Time management
  • Personable and outgoing
  • Punctual
  • Spanish-speaking
  • People-oriented
  • Rapid 10-key data entry
  • Detail-oriented
  • Excellent time management skills

Languages

Conversational Level Spanish-speaking skills

Timeline

Senior Office Assistant

Walla Walla County
09.2022 - Current

Receptionist

Walla Walla Eye Center
03.2018 - 09.2022

Customer Service Representative

Walla Walla General Hospital
08.2016 - 07.2017

Items Processing Team Lead

Banner Bank
11.2008 - 07.2016

High School Diploma -

Walla Walla High School
Julissa Cerda