OBJECTIVE: A position where I can use my excellent customer service skills. Outgoing and friendly delivering customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data-entry, and database administration.
Overview
15
15
years of professional experience
Work History
Senior Office Assistant
Walla Walla County
09.2022 - Current
Increased customer satisfaction by promptly addressing inquiries and resolving issues via phone, email, or in-person interactions.
Contributed to a positive workplace culture by organizing team-building events and celebrations for special occasions.
Processing and print Birth and Death Certificates for customers and funeral establishments.
Prepared comprehensive reports for upper management utilizing advanced skills in Microsoft Office applications such as Word, Excel, PowerPoint.
Completed clerical tasks such as filing, copying, and distributing mail.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Receptionist
Walla Walla Eye Center
Walla Walla , WA
03.2018 - 09.2022
Operated multi-line telephone system to independently handle calls each day
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Collect copay payments from clients and updated account balances
Routed incoming mail and messages to relevant personnel without delay
Kept reception area clean and neat to give visitors positive first impression
Customer Service Representative
Walla Walla General Hospital
Walla Walla, WA
08.2016 - 07.2017
Answered phone calls on a daily basis by addressing customer inquiries
Greeted customers entering the Clinic to ascertain what each customer wanted or needed
Politely assisted customers in person and via telephone
Verified Insurances
Cash Receipting
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Items Processing Team Lead
Banner Bank
Walla Walla, WA
11.2008 - 07.2016
Balancing Transactions, Supervisor duties Answering teller's questions, answering multi-phone line, data entry, processing end of year taxes, preparing 1099's & 1098's communicating with vendors, processing internal and external transactions, post payments from collections, gathering information for out auditors, Filing end of day work, Processing end of day work, cross trained in our mailroom department, ACH payments
Processed quarterly Vault and ATM audits with a zero error rate
Coordinated daily cash reconciliation at a high-volume location
Lead Environmental Health Specialist at Walla Walla County Department of Community HealthLead Environmental Health Specialist at Walla Walla County Department of Community Health