Summary
Overview
Work History
Education
Skills
Timeline
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Julissa Cortez

Riverside,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Riverside Metro Auto Group
10.2019 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Confirmed appointments, communicated with clients, and updated client records.

Customer Service Representative

Lexus Of Riverside
09.2018 - 10.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Ensured a positive first impression for customers with friendly greetings and prompt assistance.

Customer Care Representative

Toyota Of Glendale
10.2016 - 09.2018
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

Associate of Science - Science Education

Riverside City College
Riverside, CA
06.2024

Skills

  • Customer Service
  • Customer Support
  • Call Center Operations
  • Payment Processing
  • Multitasking Abilities
  • Telephone Etiquette
  • Call Center Experience
  • Fluent Bilingualism
  • Microsoft Office
  • CRM Systems
  • Spanish Translation

Timeline

Customer Service Representative

Riverside Metro Auto Group
10.2019 - Current

Customer Service Representative

Lexus Of Riverside
09.2018 - 10.2019

Customer Care Representative

Toyota Of Glendale
10.2016 - 09.2018

Associate of Science - Science Education

Riverside City College

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Julissa Cortez