Julissa Cruz
Oak Creek ,WI
Summary
Safety-focused and customer-oriented professional with experience prioritizing safety, maintaining composure, and delivering high-quality service in fast-paced environments. Demonstrated ability to communicate clearly, work collaboratively, and respond effectively to emergencies. Committed to upholding company standards while creating a welcoming and meaningful experience for every passenger.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Independent Contractor
Self Employed
Oak Creek, WI
10.2023 - Current
- Adapt quickly to diverse client needs and changing priorities, demonstrating flexibility and dependability
- Deliver professional, customer-focused service resulting in increased satisfaction and repeat
- Manage time efficiently while balancing multiple tasks in fast-paced environments
- Maintain professionalism, discretion, and reliability to build strong client relationships
Lifeguard
Bear Paw Adventure Park
Caledonia, WI
07.2022 - 07.2023
- Maintained constant situational awareness to ensure the safety of guests
- Responded rapidly to emergency situations, applying safety protocols when necessary
- Filed professional incident reports when required
- Communicated safety instructions clearly and professionally to all guests
- Participated in routine safety drills to ensure compliance and strengthen team coordination
- Upheld cleanliness, organization, and professional standards of workspace
Line Worker and Server
Qdoba Mexican Eats
Oak Creek, WI
08.2021 - 10.2022
- Delivered friendly, attentive customer service while managing multiple priorities in a high-volume environment
- Resolved guest concerns calmly and professionally, maintaining brand standards and customer satisfaction
- Worked collaboratively with team members to ensure positive guest experiences
- Followed strict food safety, sanitation, and operational procedures
Education
High School Diploma -
Oak Creek High School
Oak Creek, WI2024
Skills
- Safety Compliance & Emergency Response
- Customer Service Excellence
- Conflict Resolution & De-escalation
- Multitasking in Fast Paced Environments
- Team Collaboration
- Patience and Empathy
- Food Safety & Preparation
- Workload Management
Certification
Certification of Ethics
AED Certificate
CPR Certificate
Lifeguard Certificate
Timeline
Independent Contractor
Self Employed
10.2023 - Current
Lifeguard
Bear Paw Adventure Park
07.2022 - 07.2023
Line Worker and Server
Qdoba Mexican Eats
08.2021 - 10.2022
High School Diploma -
Oak Creek High School