Julissa Cruz-Llanos

Processed customer transactions efficiently using POS systems. Handled cash management accurately, including balancing drawers at shift end. Trained new staff on operational procedures and customer service standards. Collaborated with store manager to develop targeted sales goals and strategies for the retail team. Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Solved customer challenges by offering relevant products and services.

Maintained a friendly attitude towards customers at all times. Greeted customers and answered questions about menu items. Conducted regular checks on customer satisfaction levels during meal service. Assisted servers with timely table resets and cleanliness to enhance guest experience. Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.