Julissa De La Rosa
North Miami
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Tower of quayside
02.2025 - 09.2025
- Provided professional assistance to visitors, ensuring a positive experience and addressing inquiries effectively.
- Managed call routing and message distribution to enhance communication efficiency within the organization.
- Managed check-in and check-out operations to enhance overall guest satisfaction and operational efficiency.
- Facilitated efficient appointment scheduling and upheld precise record-keeping to enhance overall operational efficiency.
Night Auditor
HHM Hotels Country Inn And Suites
09.2024 - 04.2025
- Executed nightly audits of guest folios, room charges, payments, and financial transactions to ensure accuracy in end-of-day reporting.
- Executed reconciliation of credit card batches, cash drawers, and daily hotel revenue reports.
- Facilitated check-in for late arrivals and check-out for early departures, ensuring exceptional guest service during overnight hours.
- Managed guest inquiries, resolved issues, and delivered hotel information with professionalism and courtesy.
- Compiled and disseminated daily reports for management, encompassing occupancy revenue and audit summaries.
- Oversaw hotel safety and security operations through regular walk-throughs and emergency response protocols.
Education
Associate's degree - Pharmacy Technician
Miami Dade College
Miami, FLHigh school diploma or GED - undefined
Alonzo And Tracy Mourning High School
Miami, FL05.2025
Skills
- Achieved accurate financial reporting through meticulous nightly audits and reconciliations
- Managed PMS systems including Opera, OnQ, and Marriott Fosse to optimize front desk operations
- Assisted guests with check-in and check-out processes Supported front desk operations by managing reservations and inquiries Provided information about hotel services and local attractions
- Assisted in processing cash transactions and credit card payments Supported team members in maintaining accurate financial records Contributed to a smooth checkout experience for customers
- Oversaw reservation management and room assignment processes to optimize guest experiences
- Cultivated effective communication strategies to enhance team collaboration
- Facilitated conflict resolution processes to enhance team collaboration
- Facilitated resolution of guest issues to enhance overall satisfaction
- Demonstrated exceptional phone etiquette to enhance client interactions
- Demonstrated composure and resilience in high-pressure situations
Timeline
Front Desk Receptionist
Tower of quayside
02.2025 - 09.2025
Night Auditor
HHM Hotels Country Inn And Suites
09.2024 - 04.2025
High school diploma or GED - undefined
Alonzo And Tracy Mourning High School
Associate's degree - Pharmacy Technician
Miami Dade College