Julissa Delgado

Supported the Project Manager in delivering City of Houston water and wastewater projects by coordinating daily field operations, managing work orders and documentation, and ensuring compliance with safety and city standards. Provided bilingual (English/Spanish) communication across crews, subcontractors, and inspectors. Skilled in project coordination, budget tracking, technical reporting, and OSHA safety implementation.

• Review and validate insurance claims involving home damages, replacements, and business losses.
• Analyze supporting documents, including house drawings, blueprints, and contractor estimates where takeoffs are generated.
• Verify receipts and statements to ensure alignment with real-world construction and repair costs.
• Determine applicant eligibility and escalate complex claims to supervisors when needed.
• Schedule inspections to verify damages and completed repairs.
• Assist with stop payment requests and reissuance of disaster funds.
• Communicated FEMA program requirements clearly to applicants while maintaining professionalism in high-volume environments.
• Maintain strict confidentiality while processing sensitive claim information.

• Investigated Motor Vehicle Accident (MVA) cases to ensure timely patient treatment.
• Processed and filed medical liens, including notarizing and submitting documents to the county courthouse.
• Communicated with insurance companies, attorneys, and adjusters to manage lien notifications and releases.
• Verified reimbursement payments against outstanding balances to ensure accurate settlements.

• Handled 100+ inbound calls daily, providing accurate, comprehensive guidance on immigration topics, including visas, green cards, naturalization, and asylum processes.
• Utilized bilingual communication skills (Spanish/English) to assist diverse callers, ensuring clarity and improving user experience.
• Documented caller interactions and case details using Salesforce; collaborated with internal teams via Microsoft Teams to resolve inquiries efficiently.
• Maintained up-to-date knowledge of immigration policies to deliver consistent and compliant information to the public.

• Managed 150+ inbound calls daily, assisting disaster survivors with registrations, application updates, and recovery resources through FEMA's intake system.
• Delivered accurate, empathetic support, maintaining a 95% customer satisfaction rate by resolving inquiries efficiently and ensuring timely aid.
• Conducted outbound calls to gather quotes, confirm payments, and follow up on cases-contributing to a 20% increase in applicant retention and satisfaction.

• Accurately processed 200+ daily transactions, including check cashing, money orders, and bill payments, while maintaining a balanced cash drawer.
• Resolved customer issues promptly and provided detailed product information, improving overall service quality.
• Fostered strong customer relationships through personalized support, contributing to a 15% increase in repeat business.