Julissa Fabian
Orlando,Florida
Summary
Experienced professional with a strong background in risk management and customer service. Skilled in data analysis and process improvement to enhance operational efficiency. Proven ability to collaborate across teams to deliver actionable insights, and support strategic decision-making.
Overview
15
15
years of professional experience
Work History
CX Decorated Product Specialist
Wilson Hunt International
BANNOCKBURN, IL
08.2024 - 06.2025
- Conducted customer satisfaction surveys and analyzed feedback to pinpoint improvement areas.
- Resolved customer complaints promptly, ensuring positive resolutions and improved support.
- Delivered technical assistance to customers with website difficulties, fostering satisfaction.
- Engaged customers through email and phone to swiftly address inquiries.
- Collaborated with cross-functional teams to enhance overall customer experience.
- Collected data from surveys on customer satisfaction to inform strategy.
- Analyzed customer feedback and complaints to identify opportunities for process enhancement.
Training and Development Specialist
SAKIRA
, LA VEGA, DOMINICAN REPUBLIC
12.2019 - 06.2024
- Conducted assessments to identify employee improvement areas and enhance performance.
- Documented regular progress reports detailing program success metrics.
- Created instructional materials, including manuals, presentations, and handouts for training.
- Evaluated employee performance during training to improve skill acquisition outcomes.
- Facilitated weekly team meetings to discuss updates and address issues collaboratively.
- Prepared performance reports with actionable feedback to guide employee development.
- Identified and corrected errors in created orders to maintain quality standards.
Risk Manager
Banco Multiple Activo
, SANTO DOMINGO, DOMINICAN REPUBLIC
01.2018 - 05.2019
- Prepared detailed reports on current risk levels and recommended actions for senior management.
- Assessed operational activities continuously to identify potential risks.
- Developed strategies that mitigated risk and minimized potential losses.
- Identified key performance indicators aligned with risk management objectives.
- Conducted regular internal control reviews to ensure regulatory compliance.
- Coordinated with senior management to establish organizational risk appetite and tolerance levels.
- Designed and executed risk mitigation plans in alignment with organizational objectives.
- Utilized Excel pivot tables and charts to analyze data effectively.
Risk Coordinator
Banco Multiple de las Americas
, SANTO DOMINGO, DOMINICAN REPUBLIC
11.2015 - 12.2017
- Identified potential risks and established effective controls to mitigate them.
- Executed Treasury middle office functions, ensuring compliance with investment and liquidity limits.
- Provided critical information to regulatory authorities, auditors, board members, and committees.
- Updated Market Risk and Liquidity manuals, implementing stress scenarios for enhanced preparedness.
- Supervised portfolio management processes, supporting report preparation and submission.
Market and Liquidity Risk Specialist
Asociacion de Ahorros y Prestamos
, SANTO DOMINGO, DOMINICAN REPUBLIC
10.2010 - 11.2015
- Identified potential market and liquidity risks, establishing mitigating controls through detailed monitoring of liquidity reports.
- Provided information to regulatory authorities and internal departments to ensure compliance with local regulations.
- Updated market risk and liquidity policies manual to align with current regulatory standards.
- Monitored compliance with established limits in market and liquidity risk manual, alerting to any excesses.
- Prepared monthly reports and presentations for risk committee review.
- Executed treasury middle office functions, ensuring treasury investment and liquidity positions adhered to approved limits.
Education
MBA - Management and Productivity
UNAPEC
Santo Domingo, Dominican Republic10-2008
BBA - Marketing
UNAPEC
Santo Domingo, Dominican Republic03-2005
Skills
- Customer service
- Risk assessment
- Problem solving
- Attention to detail
- Data analysis
- Survey analysis
- Process improvement
- Cross-functional collaboration
Languages
Spanish
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
CX Decorated Product Specialist
Wilson Hunt International
08.2024 - 06.2025
Training and Development Specialist
SAKIRA
12.2019 - 06.2024
Risk Manager
Banco Multiple Activo
01.2018 - 05.2019
Risk Coordinator
Banco Multiple de las Americas
11.2015 - 12.2017
Market and Liquidity Risk Specialist
Asociacion de Ahorros y Prestamos
10.2010 - 11.2015
MBA - Management and Productivity
UNAPEC
BBA - Marketing
UNAPEC
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