Julissa Fernandez
Kearny,NJ
Summary
Experienced people-driven with more than 10-years' experience, trained in recognizing, investigating also, resolving any matter to achieve maximum customer satisfaction; motivated and friendly worker with a flexible schedule willing to work to my full potential. Dependable and punctual with a clean driving record. Work collaboratively with team members, ready to apply skills in the workplace is looking for an opportunity to learn and grow in a new career field as I continue to expand my education. Focused on client advocacy, prevention and education to reduce impacts and recurrence of serious issues such as substance abuse creating solid support networks for client needs.
Overview
7
7
years of professional experience
Work History
Community Service Aide
Town Of Kearny
Kearny , NJ
07.2023 - Current
- Identified areas of improvement within existing programs or processes.
- Conducted surveys of participants to assess satisfaction with programs offered.
- Assisted in creating and implementing activities for community members to participate in.
- Coordinated volunteers for various programs and services.
- Provided resources and support to community members seeking assistance.
- Developed relationships with local organizations to coordinate events and activities.
- Compiled reports summarizing progress towards goals set by the organization.
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
Teller
Santander Bank
Newark, NJ
03.2017 - 03.2023
- Employed excellent money handling abilities to operate and balance cash drawer daily
- Handled diverse customer needs related to financial products, lines of credit and account features
- Listened to customers and recognized stated and unstated needs to effectively cross-sell bank products
- Monitored customer transactions to detect, address and report signs of fraud
- Followed company and regulatory policies to protect customer and bank assets
- Participated in promotional programs to generate new customers and expand relationships with existing customers
- Handled various daily requests for ATM machines such as money shipment coming in or going out for replenishment
- Also resolving discrepancies from customers transactions.
Education
Associate of Applied Science - Human Services
Indiana University - Purdue University Indianapolis
Indianapolis, IN12-2021
Bachelor of Science - Psychology in Addictions
Indiana University - Purdue University Indianapolis
Indianapolis, INSkills
- Customer relationship building
- Asset protection
- Fraud detection
- Regulatory compliance
- Open-Minded
- Engage in problem solving
- Collaboration and Teamwork
- Attention to Detail
- Cultural Sensitivity
- Excellent Communication
- Client and Family Interviews
- Client Assistance Referrals
- Self Motivation
- Creative thinking
- Knowledgeable in word, excel and word point presentations and canvas
- Needs Assessment
- Active Listening
- Fluent in Spanish and Portuguese
- De Escalation Tactics
- Community Service Programs
- Report Preparation
- Professionalism
- Crisis Intervention
References
References available upon request.
Timeline
Community Service Aide
Town Of Kearny
07.2023 - Current
Teller
Santander Bank
03.2017 - 03.2023
Associate of Applied Science - Human Services
Indiana University - Purdue University Indianapolis
Bachelor of Science - Psychology in Addictions
Indiana University - Purdue University Indianapolis
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