Julissa Gaona
Bradenton,FL
Summary
Motivated and compassionate professional with a strong background in sales and patient care coordination. Skilled at engaging clients, identifying their needs, and providing tailored solutions to drive sales and enhance patient satisfaction. Experienced in managing patient schedules, facilitating care coordination, and offering clear communication to ensure a smooth healthcare experience. Known for attention to detail, empathetic approach, and the ability to thrive in high-pressure environments. A proven team player with a passion for improving client outcomes and exceeding expectations.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Opticall Inc
Bradenton, FL
09.2018 - 11.2024
- Patient registration: Verifying and collecting patient demographics.
- Appointment scheduling: Booking appointments for patients, managing cancellations, and rescheduling requests.
- Medical records management: Updating patient medical records with accurate information.
- Handling complaints: Addressing patient concerns, and escalating issues to appropriate staff when necessary.
- Maintaining patient confidentiality: Protecting sensitive medical information in accordance with HIPAA regulations.
Sales Specialist
Dillard's
Sarasota, FL
08.2016 - 03.2020
- Selling: Presenting and selling products and services to customers, and meeting sales goals and quotas.
- Product knowledge: Staying knowledgeable about the products and services offered in the store.
- Building relationships: Building rapport with customers and establishing productive relationships while resolving customer complaints.
- Processing transactions: Processing purchases and returns at the point of sale.
- Inventory: Complying with inventory control procedures and maintaining in-stock areas.
Sales Associate
Charlotte Russe
Ellenton, FL
10.2014 - 11.2016
- Customer Service: Greeting customers, answering questions, and helping them find products.
- Assisted customers with product selection, sizing and styling.
- Sales: Handling cash/card payments, recommending products, and using upselling techniques.
- Keeping the sales floor and stock areas organized and stocked.
- Other tasks include opening and closing the store, handling inventory, and deliveries.
Education
High School Diploma -
Bayshore High School
05-2014
Skills
- Attentive Listening Skills
- Prioritization and Scheduling
- Problem solving
- Effective Multitasking
- Conflict resolution
- Patient care coordination
- Appointment scheduling
- Medical data collection
- Patient registration
- Cash handling
Languages
English
Professional
Spanish
Limited
Timeline
Patient Care Coordinator
Opticall Inc
09.2018 - 11.2024
Sales Specialist
Dillard's
08.2016 - 03.2020
Sales Associate
Charlotte Russe
10.2014 - 11.2016
High School Diploma -
Bayshore High School
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