JULISSA GARCIA
Bayonne,NJ
Summary
To achieve a supervising position which will use interpersonal and leadership skills with strong commitment to an organization that seeks to improve productivity, provide professional growth and that focuses on customer satisfaction. Client-focused Human Services Specialist with skills needed to properly explain programs, policies and procedures to clients of all cultures and ethnicities. Determined employee with over 10 years of analyzing data to determine client eligibility. Successful establishing working relationships with clients, community resources and other agency staff. Client-focused Human Services Specialist with skills needed to properly explain programs, policies and procedures to clients of all cultures and ethnicities. Determined employee with over 10 years of analyzing data to determine client eligibility. Successful establishing working relationships with clients, community resources and other agency staff.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Human Services Specialist III Bilingual in Spanish and English
Hudson County Department of Family Services & Reintegration
2021.08 - Current
- Collect, analyze and verify information furnished by applicants for the purpose of establishing eligibility for state program assistances
- Evaluate former applications for completeness to ensure that appropriate regulations have been followed by staff
- Instruct and provide guidance to employees in lower-level positions as to policies, guidelines, regulations, and procedures
- Assign caseload and oversee small staff when supervisor is absent
- Utilize various state computer programs for electronic verifications to verify applicants’ information such as NJ’s Integrated Eligibility System (IES), FAMIS, MEDICAID, DOVE, SOLQ, NJ Kids, etc
- Initiate TANF transfer request to other counties in New Jersey due to applicant’s relocation
- Data enter applicant’s information into MAGI (Modified Adjusted Gross Income)
- Prepare and organize documents for scanning purposes
- Review New Jersey Family Care applications for approval/denial
- Approve cases for lower-level entry employees.
Human Services Specialist I Bilingual in Spanish and English
Hudson County Department of Family Services & Reintegration
2017.07 - 2021.08
- Interview one on one and over the phone existing applicants in reapplying for Medicaid, Supplemental Nutritional Program (SNAP), and Temporary Assistance for Needed Family (TANF) programs
- Collect clients’ households’ information and review for accuracy
- Determine applicants’ eligibility for different state programs services offered to families with minor children
- Utilize various state computer programs to verify client information such as FAMIS, MEDICAID, DOVE, SOLQ, NJ Kids, etc
- Prepare case summaries for hearings
- Provide referrals to internal programs or other agencies that will benefit their current needs.
Human Services Aide Bilingual in Spanish and English
Hudson County Department of Family Services & Reintegration
2014.02 - 2017.07
- Review clients’ income, household expenses, and composition to verify clients’ eligibility for state programs such as supplemental nutrition assistance programs.
Zumba Fitness Instructor
Forum Fitness
2011.06 - 2014.06
- Instructed Zumba class once a week, including subbing when needed
- Prepared personal choreography that incorporated both dance and exercise routines for a full body workout.
Zumba Fitness Instructor
American Leisure
2011.08 - 2013.05
- Instructed Zumba class once a week, including subbing when needed
- Prepared personal choreography that incorporated both dance and exercise routines for a full body workout.
Education
Bachelor of Science in Biology, Cell and Molecular Option -
Kean University
Union, NJ05.2017
Associate of Science in Biology -
Hudson County Community College
Jersey City, NJ05.2013
High School Diploma -
Colegio Adventista Ozama
Santo Domingo, Dominican Republic07.2006
Skills
- Written and verbal communication
- Client Needs Assessments
- Interviewing skills
- Multicultural Competence
Extracurricularactivitiesandskills
- Volunteer at Jersey City Medical Center (06/14 - 01/15)
- Fluent in English and Spanish
- Knowledgeable with Microsoft Office (Word, Excel, PowerPoint)
- Customer support and assistance
- Mentoring low level entry employers
- Highly proficient in the current MAGI systems, MES, ONE trac
- Experience communicating with a diverse group of clients.
Awardscertificationstrainings
- Customer Service training, 06/24
- IRS Safeguard Disclosure Awareness, 05/24
- Civil Service training, 03/24
- Human Subject Research Participants, 02/15
- First Aid/CPR/AED, 01/15
- Kean University Dean List, Fall 14 & Spring 15
- Understanding & Managing Today’s Diverse Workplace and Unlawful Harassment, 08/14
- Client/Customer Service & Time and Phone Management, 03/14
References
Available upon request
Certification
Volunteer at Jersey City Medical Center June 2014 -January 2015
Fluent in English and Spanish
Knowledgeable with Microsoft Office (Word, Excel, PowerPoint)
Customer support and assistance
Mentoring low level entry employers
Highly proficient in the current MAGI systems, MES, ONE trac
Experience communicating with a diverse group of clients.
Timeline
Human Services Specialist III Bilingual in Spanish and English
Hudson County Department of Family Services & Reintegration
2021.08 - Current
Human Services Specialist I Bilingual in Spanish and English
Hudson County Department of Family Services & Reintegration
2017.07 - 2021.08
Human Services Aide Bilingual in Spanish and English
Hudson County Department of Family Services & Reintegration
2014.02 - 2017.07
Zumba Fitness Instructor
American Leisure
2011.08 - 2013.05
Zumba Fitness Instructor
Forum Fitness
2011.06 - 2014.06
Bachelor of Science in Biology, Cell and Molecular Option -
Kean University
Associate of Science in Biology -
Hudson County Community College
High School Diploma -
Colegio Adventista Ozama
Volunteer at Jersey City Medical Center June 2014 -January 2015
Fluent in English and Spanish
Knowledgeable with Microsoft Office (Word, Excel, PowerPoint)
Customer support and assistance
Mentoring low level entry employers
Highly proficient in the current MAGI systems, MES, ONE trac
Experience communicating with a diverse group of clients.
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