JULISSA GARCIA

To achieve a supervising position which will use interpersonal and leadership skills with strong commitment to an organization that seeks to improve productivity, provide professional growth and that focuses on customer satisfaction. Client-focused Human Services Specialist with skills needed to properly explain programs, policies and procedures to clients of all cultures and ethnicities. Determined employee with over 10 years of analyzing data to determine client eligibility. Successful establishing working relationships with clients, community resources and other agency staff. Client-focused Human Services Specialist with skills needed to properly explain programs, policies and procedures to clients of all cultures and ethnicities. Determined employee with over 10 years of analyzing data to determine client eligibility. Successful establishing working relationships with clients, community resources and other agency staff.

• Volunteer at Jersey City Medical Center (06/14 - 01/15)
• Fluent in English and Spanish
• Knowledgeable with Microsoft Office (Word, Excel, PowerPoint)
• Customer support and assistance
• Mentoring low level entry employers
• Highly proficient in the current MAGI systems, MES, ONE trac
• Experience communicating with a diverse group of clients.

• Customer Service training, 06/24
• IRS Safeguard Disclosure Awareness, 05/24
• Civil Service training, 03/24
• Human Subject Research Participants, 02/15
• First Aid/CPR/AED, 01/15
• Kean University Dean List, Fall 14 & Spring 15
• Understanding & Managing Today’s Diverse Workplace and Unlawful Harassment, 08/14
• Client/Customer Service & Time and Phone Management, 03/14

Volunteer at Jersey City Medical Center June 2014 -January 2015

Fluent in English and Spanish

Knowledgeable with Microsoft Office (Word, Excel, PowerPoint)

Customer support and assistance

Mentoring low level entry employers

Highly proficient in the current MAGI systems, MES, ONE trac

Experience communicating with a diverse group of clients.