Julissa Gilbert

• Maintained effective schedule balance between rest periods, active play and instruction.
• Created and implemented diverse educational strategies to boost development.
• Enforced rules and managed behavior through developmentally appropriate discipline.
• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
• Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
• Monitored entrances and exits to maintain safety and organized environments.
• Offered top-notch care to 2+ children at once, ranging in age from 3 to 12.
• Drove 3 children in facility van to off-site recreation activities.
• Kept notes of behavior issues, food served and medications administered to children.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Met with parents about daily activities, positive developments and issues.
• Taught children to organize toys, wash hands and share by leading by example.
• Led children in creative, athletic and educational activities while maintaining safe and orderly group.

From March 2022 my contract type changed, however my responsibilities were the same.

• Translated complex technical information into intuitive clear format.
• Modeled innovative solutions to respond to organizational needs.
• Assisted compliance officer to gather necessary documentation for new account applications.
• Identified audit parameters to comply with quality standards.
• Collaborated with quality assurance team to comply with regulatory requirements.
• Promoted efficient document processing by maintaining orderly and clean control room.
• Established, improved and reinforced document management systems to handle current and expected requirements.
• Reviewed document management protocols and user activities against internal records policies and document management standards.
• Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
• Modified and maintained tools to support operations and business process creation using Adobe Acrobat, Excel and Access capabilities.
• Maintained organized and efficient document flows by using excellent planning and multitasking skills.
• Worked with internal team members to remedy issues with preemptive solutions.

• Utilized company software regularly to complete job tasks, developing advanced proficiency.
• Assisted with facility scheduling and customer service.
• Money Handling
• Currency Exchange
• Transaction Error Identification
• Information Processing
• Signature Verification
• Solved problems timely and effectively, ensuring customer satisfaction.
• Volunteered to help with special projects of varying degrees of complexity.
• Generating Receipts
• Office Cleaning
• Pleasant and Personable
• Increased customer service success rates by quickly resolving issues.

In July 2018 I was promoted to Ticketing Supervisor, had all the responsibilities as previous role and in addition:

• Oversaw day-to-day communications with ticketing company and department leads and management of box office staff.
• Collaborated with finance to check accuracy of reporting against money received and correct practices of recording in event ledger, managing movement of cash to and from box office.
• Evaluated processes to create efficiencies with staff, resources and processes.
• Arranged staffing hours for daytime and event shifts to accommodate event needs.
• Mentored office employees on proper administrative procedures and how to use programs such as ticket sales system, keeping operations consistent and efficient for maximum performance.
• Kept high average of performance evaluations.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Supervised 8 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
• Interceded between employees during arguments and diffused tense situations.
• Cash Distribution
• Data Security and Validation
• Credentialing Audits
• Employee Security Training
• Recruited, trained and supervised staff of 8 and implemented mentoring program that offered positive employee engagement.
• Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
• Assisted operations manager with planning of routine operations and special projects.