Julissa Gonzalez
Salt Lake City,UT
Summary
Patient relations professional with demonstrated history of successfully managing patient interactions and resolving concerns. Known for fostering collaborative team environment and prioritizing patient satisfaction. Reliable and adaptable, effectively addressing changing needs and ensuring smooth operations. Proficient in conflict resolution and communication, valued for empathy and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Patient Relations Specialist
University Of Utah Health Care
02.2023 - Current
- Followed document protocols to safeguard the confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Maintained energy and enthusiasm in a fast-paced environment.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Behavior Technician
ABS Kids
09.2022 - 01.2023
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
- Conducted functional behavior assessments, functional analysis, preference assessments and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Maintained professional and clinical perspective to avoid internalization regarding certain student behaviors or mannerisms.
- Used Central Reach algorithm to document patient information, progress notes and treatment plans.
Call Center Agent
EAW
12.2019 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
Daycare Teacher
Panda Child Care
05.2019 - 08.2019
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Education
Master of Science - Social Work
University of Utah
Salt Lake City, UT05-2027
Bachelor of Science - Psychology
University of Utah
Salt Lake City, UT05.2024
Skills
- Calm and Professional Under Pressure
- Cultural Awareness
- Customer Service
- Clear and Direct Communication
- Positive Interactions
- Patient confidentiality
- Team collaboration
- HIPAA compliance
Languages
Spanish
English
Timeline
Patient Relations Specialist
University Of Utah Health Care
02.2023 - Current
Behavior Technician
ABS Kids
09.2022 - 01.2023
Call Center Agent
EAW
12.2019 - 09.2022
Daycare Teacher
Panda Child Care
05.2019 - 08.2019
Master of Science - Social Work
University of Utah
Bachelor of Science - Psychology
University of Utah
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