Julissa Gonzalez
Riverside,CA
Summary
Seeking employment in the following in any of the following areas, Retail, Cashier and Teacher Assistant. Committed to contributing to team success through hard work, excellent organizational skills, and a passion for continuous improvement. Skilled in guest relations with significant experience in hospitality and customer service roles. Known for outstanding communication skills, problem-solving abilities, and commitment to providing exceptional guest experiences. Demonstrated success in building strong relationships with guests, resolving complaints efficiently, and contributing positively to overall team performance.
Overview
3
3
years of professional experience
Work History
Guest Relations Associate
Six Flags Magic Mountain
Santa Clarita, California
10.2025 - 10.2025
- Assisted guests with inquiries and provided information about park attractions and services.
- Resolved guest issues promptly and professionally to enhance customer satisfaction.
- Facilitated communication between guests and management to address concerns.
- Collected and analyzed guest feedback to identify areas for improvement.
- Assisted in resolving guest complaints and inquiries in a professional manner.
- Ensured that all areas of the property were clean, orderly, and well maintained.
- Processed check-ins and check-outs for all guests efficiently.
Ride Operator/Attendant
Six Flags Magic Mountain
Santa Clarita, CA
09.2022 - 09.2023
- Load and unload guests onto the rides/attractions
- Check height Requirements
- Was in charge of controlling a button that started the ride
- Checked if all restraints were fully locked before dispatching the ride
- Reminded guests/ people abording the ride of the safety protocols over intercome
- Provided additional help, out of my regular position to assist any guest that need help
- Close and Clean the ride area when needed
Education
Bachelor's - Sociology
University Of California Riverside
Riverside, CA06.2027
High School Diploma -
The Academic of Scientific Exploration at Cesar Chavez Learning Academies
San Fernando, CA06.2023
Skills
- Babysitting
- Communication
- Creative writing
- Teamwork
- Mathematics
- Leadership
- Active listening
- Creative
- Customer service
- Collaboration
- Typing skills
- Attention to detail
- Bilingual
- Effective communication
- Time management
- Guest relations
- Complaint handling
- Strong empathy
- Language proficiency
- Payment processing
- Flexibility
- Reliability
- Task prioritization
- Punctual
Languages
Spanish
Professional
English
Full Professional
Timeline
Guest Relations Associate
Six Flags Magic Mountain
10.2025 - 10.2025
Ride Operator/Attendant
Six Flags Magic Mountain
09.2022 - 09.2023
Bachelor's - Sociology
University Of California Riverside
High School Diploma -
The Academic of Scientific Exploration at Cesar Chavez Learning Academies