Julissa Grajales

• Managed customer inquiries and resolved issues efficiently to enhance satisfaction and loyalty.

• Assisted customers with insurance-related questions, including policy coverage, claims, and benefits eligibility. Guided members through understanding their health insurance plans, co-pays, and out-of-pocket costs in a clear and empathetic manner.

• Processed benefit updates, verifications, and escalations to ensure accuracy and timely resolution.
  
• Developed training materials and best-practice guides for new team members, streamlining the onboarding process.
  Analyzed customer feedback and call data to identify trends, improving overall service quality and first-call resolution rates.
  
• Collaborated with cross-functional departments such as claims, billing, and provider services to ensure seamless communication and issue resolution.
  

• Maintained compliance with HIPAA and company policies while handling sensitive customer information.

• Supervised staff during shifts to ensure proper coverage of the floor at all times.
• Handled customer inquiries and complaints with professionalism and patience.
• Provided customer service to ensure satisfaction with purchases.

• Helped customers find specific products, answered questions, and offered product advice.
• Maintained records related to sales for store management.
• Greeted customers and provided exceptional customer service.

• Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
• Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
• Partnered with store leadership team to learn and understand management processes and reports.

• Collaborated with team members to achieve project milestones within set deadlines.
• Addressed customer needs, responding to specific requests.
• Answered phone calls regarding inquiries about products or services.