Julissa Gutierrez
Woodstock,GA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Offering roughly 2 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
3
3
years of professional experience
Work History
Team Lead Clean
Self Employed
09.2023 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Provided a safe and healthy environment for my clients.
- Worked different stations to provide optimal coverage and meet production goals.
Member Services Rep
CVS Aetna
07.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Verified customer identification and documentation for compliant transactions.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Maintained and managed customer files and databases.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
Education
Associate of Arts -
Miami Dade College
Miami, FL07.2026
High School Diploma -
PPMH
Miami, FL06.2020
Skills
- Customer Support
- Call center experience
- Account Management
- Issue Resolution
- Escalation Handling
- Policy understanding
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- HIPAA Compliance
- Microsoft Office
- Appointment Setting
- Insurance Verification
- Payment Collection
Hobbies
At the very end of my day. Post shower, exhausted, I take pleasure in reading. Reading reduces mental and physical stress. Perfect for end of the day activities. As well as, improves sleep, vocabulary and empathy!
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Team Lead Clean
Self Employed
09.2023 - Current
Member Services Rep
CVS Aetna
07.2021 - 04.2022
Associate of Arts -
Miami Dade College
High School Diploma -
PPMH