JULISSA HERNANDEZ
Dallas,TX
Summary
Engaged and Motivated leader with experience in management, including my most recent role as General Manager, where I oversaw the smooth operation of a complex business environment, which include managing commercial leasing activities.
Through this experience, I developed a deep understanding of the leasing process, including negotiating lease terms, assessing market trends, and cultivating relationships with tenants. These skills are directly relevant to the role of a Community Manager, where I intend to leverage this skills to establish and foster positive relationships with tenants, contractors, and other key stakeholders, thereby facilitating smooth community operations.
Overview
9
9
years of professional experience
Work History
General Manager
ReadySpaces
Dallas, TX
04.2023 - Current
- Oversaw daily operations, maintenance, and administration of a 145,000 square foot facility, which includes a combined warehouse and office space.
- Established policies regarding tenant relations and enforcement of rules and regulations within the property.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Scheduled meetings with potential renters to showcase properties, evaluate applications, and complete lease signing procedures
- Established and maintained collaborative partnerships with service vendors, streamlining the submission of accurate billing statements
Hub Manager
Landing
Fort Lauderdale, FL
09.2022 - 03.2023
- Lead a team who owned and managed relationships with key accounts within a portfolio of multiple properties.
- Managed hub operations and personnel, including recruiting, training, scheduling, and performance management.
- Oversaw members reservations from beginning to end as key point of contact to ensure 100% member satisfaction
- Evaluated market performances against key performance indicators including Net Promoter Score, Customer Satisfaction Survey, Cleaning Quality, and Market Growth
- Constructed and delivered weekly market performance reports to the Field Operations VP
- Provided leadership support to motivate employees during peak periods of activity.
Operations Manager
Landing
Mexico City
10.2021 - 09.2022
- Partnered with the Operations VP to ensure a successful launch of Operations in Mexico City.
- Took charge of the entire recruitment cycle encompassing requisitions, sourcing, interviews, assessments and final selection
- Established standardized onboarding protocols for new team members and advancements within the company.
- Enhanced efficiency and effectiveness by reviewing and updating process development related protocols and SOPs across multiple departments.
- Boosted team success by coaching and developing individuals with a focus on driving learning and performance through feedback.
Solutions Manager
Verizon
Dallas, TX
10.2018 - 10.2021
- Managed day-to-day and long-term strategic initiatives for business.
- Develop staff through coaching, meetings, role-play, training and career path opportunities.
- Designed, Developed and delivered staff meetings. Bi-weekly at a store level and quarterly at District level
- Effectively handled and resolved customer inquiries and complaints through management-level escalation.
- Conducted regular individual sessions to assess productivity and clarify goals, offering constructive criticism.
Sales Representative
Verizon
Dallas, TX
02.2015 - 10.2018
- Consistently exceeded monthly sales quotas by driving new customer growth and increasing revenue.
- Acquired and managed small business accounts, resulting in increased store profit.
- Implemented a standardized sales approach to maximize potential revenue from each customer interaction.
- Expanded and retained customer base through fostering strong customer relationships.
- Maintained up-to-date knowledge of sales and promotions, return policies, and security practices.
Education
Bachelors - Public Relations
The University of Texas El Paso
Skills
- Communication Skills
- Interpersonal Skills
- Conflict Resolution
- Strategic Planning
- Team Building
- Adaptivity and Flexibility
- Detail Oriented
- Active Listening
Languages
Spanish
Native/ Bilingual
Timeline
General Manager
ReadySpaces
04.2023 - Current
Hub Manager
Landing
09.2022 - 03.2023
Operations Manager
Landing
10.2021 - 09.2022
Solutions Manager
Verizon
10.2018 - 10.2021
Sales Representative
Verizon
02.2015 - 10.2018
Bachelors - Public Relations
The University of Texas El Paso
Similar Profiles
Marco BarajasMarco Barajas
General Manager/Operations Manager at ReadyspacesGeneral Manager/Operations Manager at Readyspaces
Genesis ValladaresGenesis Valladares
Babysitter at Aunt's ChildrenBabysitter at Aunt's Children
Daisy MancillaDaisy Mancilla
Shift supervisor at Pls check cashingShift supervisor at Pls check cashing