Julissa Hinessanabria
Virginia Beach,VA
Summary
Dynamic administrative professional and leader with 7+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Overview
10
10
years of professional experience
Work History
Administrative Specialist
United States Navy, USN
06.2021 - 06.2023
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business requirements.
- Managed patient registration process, confirming data accuracy and completeness.
- Built and maintained positive working relationships with patients and staff.
- Entered patient demographic and insurance data into electronic medical record system.
Maintenance Crew Member
United States Navy, Boatswain's Mate
02.2020 - 06.2021
- Followed routine maintenance checklist.
- Provided facility inspection and maintenance to achieve superior levels of cleanliness and upkeep.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Trained new maintenance personnel to safely and properly use equipment and tools and apply best practices.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
Debt Collections Officer
Caribbean Integrated Financial Systems
11.2015 - 01.2019
- Identified over 1000 accounts with overdue payments and found solutions to help bring loans to current status.
- Arranged for repayment or establish repayment schedules based on customers' financial situations.
- Answered customer questions regarding accounts.
- Increased collection of outstanding payments within the personal finance department as an individual contributor in the collections process.
- Maintained daily, weekly and monthly collection and metric goals.
- Collected on delinquent accounts to reduce overdue balances.
Marketing Intern
Pulse Investment
05.2015 - 07.2015
- Helped with planning and hosting of marketing events.
- Assisted in creating written, video and image content for marketing channels.
- Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
- Scheduled social media postings to advertise products and generate site traffic.
- Collaborated with team members to help expand marketing channels.
- Contributed to mock-ups, email campaigns, and social media content.
- Performed office administrative duties to enhance team cohesiveness.
Consultant
Sutherland Global Services, UWI
10.2013 - 06.2014
- Analyzed problematic areas to provide recommendations and solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Onboarded and managed new client accounts to boost retention rates.
- Automated system e-commerce features to improve client sales.
Education
Bachelor of Science - Business Management
University of The West Indies, Mona
Kingston, Jamaica11.2015
Skills
- Dictation and Transcription
- Office Record Management
- Payment Distribution
- Vendor Management
- Customer Relations
- Administrative Leadership
- Inventory Management
- Microsoft SharePoint
- Data Collection
- Data Entry
- Attention to Detail
- Supply Inventory Control
- Customer Database Systems
- Inbound Phone Call Handling
Accomplishments
Certificate of Achievement- May 2021
For outstanding achievement, while providing superior support as a LCM8 Crewman during the Joint Logistics Over The Shore 2021 Operation.
Timeline
Administrative Specialist
United States Navy, USN
06.2021 - 06.2023
Maintenance Crew Member
United States Navy, Boatswain's Mate
02.2020 - 06.2021
Debt Collections Officer
Caribbean Integrated Financial Systems
11.2015 - 01.2019
Marketing Intern
Pulse Investment
05.2015 - 07.2015
Consultant
Sutherland Global Services, UWI
10.2013 - 06.2014
Bachelor of Science - Business Management
University of The West Indies, Mona
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