Julissa Lainez
Sanford,FL
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive, and punctual. Works well within team settings.
Overview
2
2
years of professional experience
2024
2024
years of post-secondary education
Work History
Cashier
Ciccio Restaurant Group
Lake Mary, Florida
05.2024 - Current
- Maintained accurate cash drawer and balanced daily sales.
- Managed customer complaints professionally and resolved issues promptly.
- Ensured cleanliness of the cashier area and dining space regularly.
- Trained new cashiers on procedures and best practices effectively.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers with menu selections and answered questions.
Shift Leader
Ciccio Restaurant Group
Lake Mary, Florida
04.2023 - Current
- Supervised team members during busy shifts to ensure smooth operations.
- Trained new staff on restaurant procedures and customer service standards.
- Managed inventory levels and conducted regular stock checks for efficiency.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised and led employees to maintain productivity and customer service levels.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Evaluated employee performance, delivering individualized feedback and praise.
- Monitored employee performance and provided feedback for improvement.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Utilized POS systems efficiently for order processing and inventory management.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Observed food safety and sanitation protocols to reduce germ spread.
- Delegated work to staff, setting priorities and goals.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Explained goals and expectations required of trainees.
Education
Winter Springs High School
Winter Springs, FLSkills
- Cash register operation
- Customer service management
- Team leadership
- Effective communication
- Task delegation
- Problem solving
- Attention to detail
- Sanitation procedures
- Drawer balancing
- Online orders preparation
- Customer service
- Promotions and discounts
- Upselling techniques
- Money handling
- Hospitality and accommodation
- Product knowledge
Timeline
Cashier
Ciccio Restaurant Group
05.2024 - Current
Shift Leader
Ciccio Restaurant Group
04.2023 - Current
Winter Springs High School
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