Julissa Lamonica
El Paso,TX
Summary
Provided leadership, instruction, and training for several associates in different aspects of retail. Maintained a professional relationship with all management personnel and associates. Detail-oriented Assistant Manager offers more than10-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Helzberg Diamonds
02.2019 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Maintained up-to-date knowledge of company products and services.
Store Manager
Pandora Jewelry
01.2013 - 10.2018
- Developed strategies to maximize sales and profitability.
- Monitored inventory levels and placed orders to restock shelves.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
Kohls Loss Prevention
01.2010 - 01.2011
- Monitored and inspected store entrances, exits, and checkout areas to detect shoplifting or other suspicious activities.
- Investigated incidents of theft by identifying suspects, gathering evidence, and preparing detailed reports.
- Responded to alarms, emergency situations, and safety concerns in a timely manner.
- Analyzed video surveillance footage to identify potential criminal activity.
- Conducted internal investigations into employee theft or policy violations.
- Interacted with customers in a professional manner when confronting suspected theft cases.
- Inspected merchandise for signs of tampering or damage.
- Ensured compliance with all local laws related to Loss Prevention.
- Participated in the development of operational strategies for reducing shrinkage levels.
Education
MBA -
University of Phoenix
Tempe, AZ10-2023
Master of Science -
University of Phoenix
Tempe, AZ10-2023
BBA -
University of Phoenix
Tempe, AZ01-2021
Management Certificate -
University of Phoenix
05.2018
Associates in Business -
El Paso Community College
01.2015
Skills
- Operations Management
- Sales monitoring
- Employee Performance Evaluations
- Employee Scheduling
- Recruiting and interviewing
- Product and service knowledge
- Task Delegation
- Staff Management
- Retail Operations Management
- Project management abilities
- Business Development
- Policy Enforcement
- Business Administration
- Business development understanding
Key Qualifications
- Reliable
- Security
- Trainer
- Manager
- Organized
- Mentor
- Flexible
- Adaptable
Timeline
Assistant Manager
Helzberg Diamonds
02.2019 - Current
Store Manager
Pandora Jewelry
01.2013 - 10.2018
Kohls Loss Prevention
01.2010 - 01.2011
MBA -
University of Phoenix
Master of Science -
University of Phoenix
BBA -
University of Phoenix
Management Certificate -
University of Phoenix
Associates in Business -
El Paso Community College