Julissa Leroux
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Front Desk Medical Receptionist
Orlando ENT
08.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Transcribed phone messages and relayed to appropriate personnel.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed patient referrals to other medical specialists.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Invoiced patients accurately in line with charging guidelines.
- Printed prescription requests and queries in compliance with practice protocol.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Sales Associate Specialist
J Mclaughlin
11.2022 - 06.2023
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Met existing customers to review current services and expand sales opportunities.
- Contributed to team objectives in fast-paced environment.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Utilized upselling techniques to promote additional products and increase sales.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Attended monthly sales meetings and quarterly sales trainings.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Built relationships with customers and community to promote long term business growth.
Remote Mortgage Closer and Funder
PRMI
08.2020 - 11.2022
- For RI, MA, VA, Handled a high capacity closing pipeline of 50 – 60 per month, our branch has been in the top 5 for the past 6 years
- Our branch closes FHA, ARM, VA, Housing, 203K and Jumbo, as well as the traditional Conventional loans, both purchases and refinances
- Work hand in hand with both the processing and closing department to guarantee the loan reaches to the title company in a timely manner
- Ordered Preliminary title fees for Title Company, review purchase contract and validate the purchase price and seller credit, property taxes and Homeowners Insurance to issue a “Close to accurate” initial
- Closing Disclosure
- At time of LQI, my responsibility is to make sure that there is no closing date violation, that al COC's are completed and in compliance with TRID, review the CTC and clear all closer prior to closing conditions, review the Interest rate, mortgage terms, program, mortgage insurance, if any and PITIA payments and escrows to match the system
- For the Housing purchases, needed to upload the required documents into the Housing portal and request their wire, review the second mortgage CD as well as closing documents and upload any additional Housing closing documents into the closing documents
- If a 2nd
- Mortgage Deed/Mortgage must be typed, I will have same drawn and uploaded for Housing to review and approve and then attach same to the closing docs
- Corroborate FHA and VA Case are correct and upload all pertinent government loan documents
- Order and balance wire
- Review and clear funding conditions and release funding No.
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
- Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
- Monitored pipelines to track and log status of loans.
- Compiled closing packages for drafting and presentation accuracy.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
Closer and Funder
Mattamy Home Funding
06.2016 - 08.2020
- For Fl, GA, Carolinas, Az, Illinois, Colorado, Tx and NV Divisions
- High paced and high capacity working environment, maintained a pipeline of 60+ on
- Encompass
- Worked hand in hand with the LO, Processing underwriters and title companies and time zones
- We worked on FHA, VA, USDA and Conventional purchases
- Taylor Morrison is the 3rd largest builder in the US and ranked number 1 in 2020-2022 as
- America's most trusted builder
- Ordered Preliminary title fees for Title Company, review purchase contract and validate the purchase price and seller credit, property taxes and Homeowners Insurance to issue a “Close to accurate” initial
- Closing Disclosure
- At time of LQI, my responsibility is to make sure that there is no closing date violation, that al COC's are completed and in compliance with TRID, review the CTC and clear all closer prior to closing conditions, review the Interest rate, mortgage terms, program, mortgage insurance, if any and PITIA payments and escrows to match the system
- Corroborate FHA and VA Case are correct and upload all pertinent government loans
- Order and balance wire
- Review and clear funding conditions and release funding No.
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Loan Processor
Southeast Funding Alliance, Inc
01.2011 - 06.2016
- As a Loan processor I was responsible for obtaining all pertinent documentation from the borrowers, such as Bank Statements, paystubs, W2 and or Tax returns with their pertinent schedules if needed, DD214 for VA borrowers
- Ordering Appraisals as well as VA or FHA Case Numbers and Validating the Information as well as ordering Credit and 4506
- Ran AUS for LP or DU and submitting loan to UW with as little to non conditions for quick approval and turn around.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Assessed loan portfolios for compliance with underwriting policies.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Advised loan officers to comply with loan guidelines and apply best practices.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Processed loan applications and monitored progress from start to finish.
- Handled any conditions sent from underwriting departments.
- Negotiated loan terms and conditions with customers to secure best deal.
- Proactively identified solutions for customers experiencing credit issues.
- Monitored pipelines to track and log status of loans.
Owner, Mortgage Broker
The Home Mortgage Group of Central Florida, Inc
02.2003 - 12.2010
- Loan Processor and Closer
- Consistently achieved and exceeded 100% of my production goals, I worked hand in hand with the Realtors, Lender's Loan processors, Underwriters, and title companies to bring our clients to closing in a timely manner
- I provided a streamlined prequalification process for my borrowers, saving the realtors time and effort with their clients by requesting as Bank Statements, paystubs, W2 and or Tax returns with their pertinent schedules if needed, DD214 for VA borrowers at the time of the initial appointment
- Ran AUS at that time to generate an automated approval
- I managed my pipeline while I had additional task as ordering title and appraisal, submitting loan to lender, following up with loan processor and UW, requesting title, transcripts, and other third-party communications.
- Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases.
- Generated revenues yearly and effectively capitalized on industry growth.
- Explained entire mortgage loan process to borrower.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Evaluated borrower financial information, pay stubs and credit history to determine loan possibility.
- Evaluated suppliers to maintain cost controls and improve operations.
- Collaborated with different lenders to find best possible deal for homebuyers.
- Managed day-to-day business operations.
- Trained and developed team members to build human capital.
- Mentored other mortgage brokers in methods to help each land new clientele.
- Trained and motivated employees to perform daily business functions.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Assessed clients' financial data to determine loan suitability.
Loan Originator/Loan Processor/Mortgage Closer
Full Service Mortgage Corp
09.1998 - 12.2002
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
- Compiled closing packages for drafting and presentation accuracy.
- Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
- Assessed loan portfolios for compliance with underwriting policies.
Loan Processor/ Junior Underwriter
Peninsula Mortgage Bankers
06.1997 - 09.1998
- Coordinated closing process with attorneys, title companies, and government clerks.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Handled any conditions sent from underwriting departments.
Receptionist/Clerk; Loan Processor/Mortgage Loan Closer
Full Service Mortgage Corp
04.1991 - 06.1997
- Identified opportunities to cross-sell and upsell loan products to customers.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Provided quick turnaround times to maintain fast-past schedule.
- Set up and completed loan submission packages.
- Advised loan officers to comply with loan guidelines and apply best practices.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
Education
BA Humanities -
Rollins College
Winter Park, Fl.1997
AA Degree - undefined
Valencia College
Orlando, Fl.1993
Skills
- Social Perceptiveness
- Microsoft Dynamics
- Complex Problem-Solving
- Mortgage Loan Processing
- Real Estate Title Concepts
- Desktop Underwriter
- File Management
- Government Lending
- Processing Loan Applications
- Schedule Coordination
- Insurance Verification
- Patient Relations
Certification
- NMLS No. 340552
- Notary Public: Commission No. HH336313
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Medical Receptionist
Orlando ENT
08.2023 - Current
Sales Associate Specialist
J Mclaughlin
11.2022 - 06.2023
Remote Mortgage Closer and Funder
PRMI
08.2020 - 11.2022
Closer and Funder
Mattamy Home Funding
06.2016 - 08.2020
Loan Processor
Southeast Funding Alliance, Inc
01.2011 - 06.2016
Owner, Mortgage Broker
The Home Mortgage Group of Central Florida, Inc
02.2003 - 12.2010
Loan Originator/Loan Processor/Mortgage Closer
Full Service Mortgage Corp
09.1998 - 12.2002
Loan Processor/ Junior Underwriter
Peninsula Mortgage Bankers
06.1997 - 09.1998
Receptionist/Clerk; Loan Processor/Mortgage Loan Closer
Full Service Mortgage Corp
04.1991 - 06.1997
BA Humanities -
Rollins College
AA Degree - undefined
Valencia College