Julissa Loya
Olathe
Summary
Proven to enhance customer satisfaction and streamline service delivery, I excelled at Morrison Compass Group by leveraging critical thinking and exceptional verbal communication skills. Demonstrated ability to adapt and maintain high safety standards, significantly improving workflow efficiency. Renowned for dependability and a goal-oriented mindset, I consistently exceed employer expectations without compromising quality.
Overview
7
7
years of professional experience
Work History
Patient Dinning Services
Colonial oaks living center of leawood
Leawood
10.2024 - 02.2025
- Managed hospitality services for dining facilities.
- Optimized workspace orderliness to support a productive and professional atmosphere.
- Performed dishwashing and dining room cleaning each meal period.
- Handled inquiries with efficiency and professionalism.
- Sanitized high-touch surfaces to protect personnel and patients from viruses and germs.
- Fostered strong connections through outstanding customer service.
Patient Services
Morrison Compass Group
Slidell
06.2024 - 07.2024
- Delivered exceptional patient services and teamwork to bolster strong relationships and build positive experiences.
- Identified issues and solutions to eliminate backlog, and maximized workflow.
- Complied with corporate regulations, policies, and procedures to ensure safety, security, and overall trust in the organization and employees.
- Help patients understand their menu selections, and work with nursing to ensure that their orders comply with their nutritional requirements or restrictions.
- Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities, cultural, ethnic, and religious preferences, or when a patient inquires about additional selections.
- Manage tray tickets and assemble meals according to each patient’s menu selection in a timely and accurate manner. Retrieve trays from patient rooms at assigned times.
- Complies with regulatory agency standards, including federal, state, and JCAHO. Adhere to facility confidentiality and the patient’s rights policy, as outlined in the facility’s Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
- Follows Hazard Analysis Critical Control Point (HACCP) guidelines when handling food, cleaning workstations, and breaking down the patient tray line.
- Follows facility and department infection control policies and procedures.
- Assist dietitians, such as helping to monitor patients who cannot eat food through their mouths, are on liquid diets, or have a specific calorie count to manage.
- Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
- Complete all daily, weekly, or monthly reports as outlined in the Morrison Healthcare policies and procedures.
- Comply with federal, state, and local health and sanitation regulations, as well as department sanitation procedures.
Cashier
Lowes Home Improvment
Slidell
09.2023 - 06.2024
- Provided a customer-focused checkout experience with speed and accuracy.
- Provided essential assistance to customers at the self-checkout stations.
- Organized and bagged products swiftly ensuring accuracy.
- Oversee transactions at the cash register, ensuring accurate payment processing and smooth exchanges.
- Provided solutions and information to address customer concerns.
- Ensured workstation cleanliness and safety.
- Executed additional responsibilities and tasks efficiently.
Patient Services
Morrison Compass Group
Slidell
02.2023 - 07.2023
- Delivered exceptional patient services and teamwork to bolster strong relationships and build positive experiences.
- Identified issues and solutions to eliminate backlog, and maximized workflow.
- Complied with corporate regulations, policies, and procedures to ensure safety, security, and overall trust in the organization and employees.
- Help patients understand their menu selections, and work with nursing to ensure that their orders comply with their nutritional requirements or restrictions.
- Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities, cultural, ethnic, and religious preferences, or when a patient inquires about additional selections.
- Manage tray tickets and assemble meals according to each patient’s menu selection in a timely and accurate manner. Retrieve trays from patient rooms at assigned times.
- Complies with regulatory agency standards, including federal, state, and JCAHO. Adhere to facility confidentiality and the patient’s rights policy, as outlined in the facility’s Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
- Follows Hazard Analysis Critical Control Point (HACCP) guidelines when handling food, cleaning workstations, and breaking down the patient tray line.
- Follows facility and department infection control policies and procedures.
- Assist dietitians, such as helping to monitor patients who cannot eat food through their mouths, are on liquid diets, or have a specific calorie count to manage.
- Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
- Complete all daily, weekly, or monthly reports as outlined in the Morrison Healthcare policies and procedures.
- Comply with federal, state, and local health and sanitation regulations, as well as department sanitation procedures.
Cashier
Mizers
Slidell
05.2022 - 06.2022
- Fostered positive relationships with peers and staff to ensure a harmonious work environment.
- Streamlined orderliness in common areas, reducing hazards and fostering workplace safety.
- Facilitated quick and courteous service in handling queries and resolving issues.
Associate
Tres Companies
Slidell
01.2022 - 05.2022
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Provided customer service support for inquiries, complaints, and returns.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Helped customers locate items within the store using the inventory system.
- Cleaned shelves, counters and tables to maintain organized store.
- Conducted inventory checks to ensure accuracy of shelf stock.
- Answered store and merchandise questions and led customers to wanted items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Built relationships with customers by providing friendly customer service.
- Developed and implemented media strategies to promote company's products and services.
Cashier/ Waitress
Taqueria Alondras
Albuquerque
05.2019 - 12.2019
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Checked back with guests periodically to ensure satisfaction with food and service.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Assisted with stocking supplies such as napkins and silverware for dining areas.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Monitored dining area to ensure tables are cleared promptly after guests leave.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Cashier
Wendys Restaurant
Albuquerque
01.2018 - 07.2018
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Offered customers carry-out service at completion of transaction.
- Received payment from customers and made change as needed.
- Kept drive-thru station well-stocked and organized to meet customer needs.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Greeted customers, took orders, and provided product information.
Education
High School Diploma -
Harvest Christian Academy High School
37291 W Pinehill Dr, Slidell, LA 7046005-2001
Skills
- Service recovery
- Response time optimization
- Customer service
- Conflict resolution
- Cross-selling strategies
- Critical thinking
- Calm under pressure
- Basic math
- Verbal communication
- Goal-oriented mindset
- Safety compliance
- Workflow management
- Dependable and responsible
- Flexible and adaptable
Timeline
Patient Dinning Services
Colonial oaks living center of leawood
10.2024 - 02.2025
Patient Services
Morrison Compass Group
06.2024 - 07.2024
Cashier
Lowes Home Improvment
09.2023 - 06.2024
Patient Services
Morrison Compass Group
02.2023 - 07.2023
Cashier
Mizers
05.2022 - 06.2022
Associate
Tres Companies
01.2022 - 05.2022
Cashier/ Waitress
Taqueria Alondras
05.2019 - 12.2019
Cashier
Wendys Restaurant
01.2018 - 07.2018
High School Diploma -
Harvest Christian Academy High School
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