Julissa Martinez
Houston,TX
Summary
Proven Sales Associate with a track record of enhancing customer satisfaction. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously.
Overview
4
4
years of professional experience
Work History
Sales Associate
Home Depot
05.2010 - 09.2012
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Used in-store system to locate inventory and place special orders for customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Sales Associate
Walmart
04.2009 - 04.2010
- Organized racks and shelves to maintain store visual appeal, engage customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Store Associate
JCPenney
11.2008 - 03.2009
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained tidy and organized store to comply with cleanliness standards.
Education
High School Diploma -
Chavez High School
Skills
- Inventory Control
- Payment Processing
- Sales Training
- Exceptional customer service
- Policy and Procedure Adherence
- Multi-tasking strength
- Excellent people skills
- Money Handling
- Verbal/written communication
- Conflict Resolution
- Client Service
Timeline
Sales Associate
Home Depot
05.2010 - 09.2012
Sales Associate
Walmart
04.2009 - 04.2010
Store Associate
JCPenney
11.2008 - 03.2009
High School Diploma -
Chavez High School