Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Julissa Martinez

Houston,TX

Summary

Proven Sales Associate with a track record of enhancing customer satisfaction. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously.

Overview

4
4
years of professional experience

Work History

Sales Associate

Home Depot
05.2010 - 09.2012
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Sales Associate

Walmart
04.2009 - 04.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Store Associate

JCPenney
11.2008 - 03.2009
  • Answered questions about store policies and addressed customer concerns.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Maintained tidy and organized store to comply with cleanliness standards.

Education

High School Diploma -

Chavez High School

Skills

  • Inventory Control
  • Payment Processing
  • Sales Training
  • Exceptional customer service
  • Policy and Procedure Adherence
  • Multi-tasking strength
  • Excellent people skills
  • Money Handling
  • Verbal/written communication
  • Conflict Resolution
  • Client Service

Timeline

Sales Associate

Home Depot
05.2010 - 09.2012

Sales Associate

Walmart
04.2009 - 04.2010

Store Associate

JCPenney
11.2008 - 03.2009

High School Diploma -

Chavez High School
Julissa Martinez