Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
JULISSA MARTINEZ

JULISSA MARTINEZ

Houston,TX

Summary

Friendly and engaging cashier with a proven track record of delivering excellent customer service in busy retail settings. Possess strong payment processing and client engagement skills that contribute to seamless store operations. Known for honesty and adeptness in managing money, merchandising stock, and assisting customers in locating desired items. Exceptional oral and written communication, listening, and time management skills with a keen attention to detail and a superior work ethic. Consistently accurate in drawer reconciliation. Thrived in previous job and dynamic environment provided. Offered structure while allowing me to step out of comfort zone and meet new people, which has greatly shaped personal growth. Outgoing individual who excels at thinking outside the box even in complex situations. Thrives on multitasking and performs exceptionally well under pressure, making an asset in fast-paced environments. Passionate about trying new things and possesses a positive attitude towards strangers, making a people person who enjoys interacting with others and constantly learning. Fun fact: plays three instruments - accordion, bass, and electric guitar. Hardworking Front Desk Associate brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Im trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

2
2
years of professional experience

Work History

Barista

Black Rock Coffee Bar
04.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Front Desk Sales Associate

Towne Lake - Caldwell
03.2024 - Current
  • Handled cash transactions accurately, maintaining accountability for all financial exchanges at the front desk.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Maintained an organized workspace, ensuring a welcoming environment for guests upon arrival.
  • Improved customer satisfaction by providing exceptional front desk service and promptly addressing inquiries.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Utilized property management software effectively to manage bookings, cancellations, and payment processing.
  • Assisted in training new team members on company policies and best practices for optimal performance.

Cashier

Prasek's Hillje Smokehouse
01.2023 - 08.2023
  • Helped customers find specific products, answered questions, and offered product advice
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer
  • Maintained work area and kept cash drawer organized
  • Processed sales transactions to prevent long customer wait times
  • Answered customer questions and provided store information
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store
  • Scanned items and checked pricing on cash register for accuracy
  • Ensured compliance with all safety regulations within the store environment
  • Stocked shelves with merchandise when needed
  • Delivered high level of customer service to patrons using active listening and engagement skills
  • Processed returned merchandise by strictly following store return and exchange procedures
  • Built and maintained productive relationships with employees
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members

Education

Associate of Arts - Business

Lone Star College CyFair
Houston, TX
05.2025

High School Diploma -

El Campo High School
El Campo, TX
10.2023

Skills

  • Drawer Balancing
  • Customer Service
  • Product Recommendations
  • Payment Collection
  • Cash Handling
  • Returns Processing
  • ID Verification
  • Scanner Operations
  • Merchandise Restocking
  • Currency Counting
  • Customer Relations
  • Complex Problem-Solving
  • Time Management Skills
  • Written and Verbal Communication
  • Organizational Abilities
  • Cleaning and Sanitizing
  • Issue Resolution
  • Credit and Cash Transactions
  • Product Knowledge
  • Proficient in software
  • Guest Inquiries
  • POS Systems
  • Payment Processing
  • Cash Register Operation
  • Customer Assistance
  • Cash Management
  • Inventory Management
  • Money Handling
  • Cash Drawer Balancing
  • Staff Mentoring
  • Conflict Resolution
  • Staff Training
  • Retail Merchandising
  • Customer Service Excellence
  • Liquor Regulations and Compliance

Timeline

Barista

Black Rock Coffee Bar
04.2024 - Current

Front Desk Sales Associate

Towne Lake - Caldwell
03.2024 - Current

Cashier

Prasek's Hillje Smokehouse
01.2023 - 08.2023

Associate of Arts - Business

Lone Star College CyFair

High School Diploma -

El Campo High School
JULISSA MARTINEZ