Julissa Martinez
Tucson,AZ
Summary
Compassionate professional with expertise in social and human services. Proficient in supporting diverse populations, including individuals with disabilities and mental health needs. Demonstrated strengths in effective communication, crisis intervention, and personalized care plan development. Achieved significant improvements in client well-being and enhanced community resource connections in previous roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Facilitator
Frontline Appliances
Tucson, Arizona
04.2023 - 09.2025
- Facilitated effective communication between clients and service providers to enhance service delivery.
- Coordinated service provision with community partners to ensure client access to resources.
- Maintained accurate documentation of client records for compliance and tracking purposes.
- Participated in team meetings to assess client needs and devise tailored solutions.
- Developed individualized service plans aligned with client goals and requirements.
- Managed appointment scheduling and follow-up services to optimize client experiences.
- Provided information regarding services, products, policies, and procedures.
Parts Associate
Frontline Appliances
Tucson, Arizona
04.2023 - 12.2023
- Performed regular cycle counts to maintain accurate inventory levels.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Maintained a clean and safe work environment by adhering to safety protocols.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Managed a diverse inventory of up to 1,450 unique SKUs for an online retail platform, ensuring accurate stock levels and product availability.
- Facilitated sales and direct customer interactions, contributing to the company's achievement of a Top Seller Rating.
- Oversaw the receipt, processing, and organization of all incoming parts and supplies, maintaining systematic control over inventory.
- Assumed additional duties related to facilities upkeep, including sanitation, and ensuring that product appearance and cleanliness met company standards.
Teacher's Assistant
Pima Prevention Partnership
Tucson, Arizona
06.2022 - 07.2022
- Assisted teachers in preparing instructional materials and classroom resources.
- Supported students with learning activities and individual educational plans.
- Organized educational games and group activities to enhance student engagement.
- Provided one-on-one support to students needing additional assistance in subjects.
- Helped maintain classroom organization and cleanliness for optimal learning conditions.
- Supervised children and participated with children in activities.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Completed 90 hours of community service, demonstrating commitment to social responsibility and leadership.
Education
High School Diploma -
Desert View Highschool
Tucson05-2023
Skills
- Client communication
- Service coordination
- Individualized service planning
- Documentation management
- Appointment scheduling
- Customer relationship management
- Inventory management fulfillment
- Customer service excellence
- Returns processing
- Sales and marketing
- Shipping coordination
- Attention to detail
- Verbal and written communication
- Problem-solving
- Delivery coordination
- Time management
- Catalog
- Teamwork and collaboration
- Inventory auditing
- Sales and selling products
Certification
- American Heart Association adult and pediatric CPR certification
Timeline
Service Facilitator
Frontline Appliances
04.2023 - 09.2025
Parts Associate
Frontline Appliances
04.2023 - 12.2023
Teacher's Assistant
Pima Prevention Partnership
06.2022 - 07.2022
High School Diploma -
Desert View Highschool
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