Julissa Mata
El Paso,US
Summary
Results-driven professional with extensive experience in Customer Service and Sales. Expertise in achieving sales targets and delivering exceptional customer support while managing inquiries and resolving issues efficiently. Proficient in time management and problem-solving, demonstrating reliability and adaptability in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Financial Consultant
Nusenda Credit Union
05.2025 - Current
- Enhanced customer satisfaction by developing tailored financial solutions.
- Ensured compliance with banking regulations while managing client accounts effectively.
- Increased operational efficiency by streamlining internal processes and service delivery.
- Built strong client relationships, boosting customer loyalty and retention rates.
- Guided customers in account management, loan applications, and new service registrations.
Universal Experience Representative
First Light Federal Credit Union
06.2023 - 05.2025
- Assisted members with account inquiries and transactions, ensuring high-quality service and satisfaction.
- Resolved customer issues efficiently through effective communication and problem-solving techniques.
- Maintained accurate records of member interactions, contributing to seamless operations and reporting.
- Educated members on financial products, enhancing their understanding and usage of services offered.
Virtual Customer Service Representative
GECU
10.2022 - 06.2023
- Enhanced customer satisfaction by greeting and assisting clients professionally.
- Resolved inquiries about account balances, transactions, and banking services efficiently.
- Educated customers on bank products, facilitating informed financial decisions.
Third Key Manager
Conns Homeplus
09.2021 - 03.2023
- Enhanced employee onboarding by training on policies and job responsibilities.
- Fostered vendor partnerships ensuring timely and cost-effective merchandise delivery.
- Optimized team performance with guidance on effective job execution strategies.
- Delivered top-tier customer service, supporting staff, and management consistently.
Sales Associate
Conns Homeplus
11.2019 - 03.2023
- Achieved sales targets by promoting products and upselling to customers.
- Enhanced customer satisfaction through warm greetings and personalized assistance.
- Processed returns and exchanges efficiently, adhering to company policies.
- Maintained accurate cash and credit transactions to ensure financial integrity.
- Collaborated with team members to meet store objectives and enhance performance.
Education
Bachelor of Arts (B.A.) - Multidisciplinary Studies
University of Texas at El Paso
El Paso, TX, US12.2024
Associate in Arts (A.A.) - undefined
El Paso Community College
El Paso05.2017
Skills
- Goal-oriented mindset
- Customer support
- Customer relations
- Staff training
- Sales expertise
- Budgeting expertise
LANGUAGES
Spanish Native
Native or Bilingual
English
Native or Bilingual
Timeline
Financial Consultant
Nusenda Credit Union
05.2025 - Current
Universal Experience Representative
First Light Federal Credit Union
06.2023 - 05.2025
Virtual Customer Service Representative
GECU
10.2022 - 06.2023
Third Key Manager
Conns Homeplus
09.2021 - 03.2023
Sales Associate
Conns Homeplus
11.2019 - 03.2023
Associate in Arts (A.A.) - undefined
El Paso Community College
Bachelor of Arts (B.A.) - Multidisciplinary Studies
University of Texas at El Paso