Julissa Matadamas
South San Francisco,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Manager
Taco Cantina
08.2023 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Documented invoices on a regular basis
- Controlled costs to keep business operating within budget and increase profits.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Host/Server
Dennys
01.2021 - 06.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Completed daily side work and opening and closing duties.
- Delivered pick-up and curbside orders to guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
South San Francisco High School
South San Francisco, CA05-2022
Skills
- Exceptional customer service
- Multitasking proficiency Responsible
Client Service - Staff training and development
- Adaptable and Flexible
- High Energy and Stamina
- Strong Work Ethic
Client Engagement - Cash Handling
- Customer Service
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Manager
Taco Cantina
08.2023 - Current
Host/Server
Dennys
01.2021 - 06.2023
High School Diploma -
South San Francisco High School