Julissa Mitchell
El Paso,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Unemployment Insurance Claims Taker
Texas Workforce Comission
01.2024 - Current
- Assisted clients with completion of applications and paperwork.
- Demonstrated leadership skills in managing projects from concept to completion.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Selected qualified applicants to refer to employers for possible job placement purposes.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to assist clients in determining strengths and weaknesses.
- Communicated with people from various cultures and backgrounds on application process.
Technical Writer
Kinective Fitness Club
06.2023 - 01.2024
- Created and became well versed in company policies and editorial guidelines to craft thorough, well-written content.
- Presented new ideas and drafted technical documents to complete company rules and procedures.
- Edited and proofread technical documents for accuracy and consistency.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proved successful working within tight deadlines and a fast-paced environment, especially with a diverse group of individuals.
- Carefully documented technical workflows, policies and procedures for training purposes of newly hired employees as well as employees who may need recurring training.
Server Supervisor
Headquarters Taphouse
11.2018 - 10.2022
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Cultivated warm relationships with regular customers.
- Created incentive-based performance tracking systems to encourage positive and energetic service execution.
- Advised and trained employees in bussing and resetting tables to keep dining room and work areas clean.
- Oversaw daily operations of service team, delegated tasks, and assisted in hiring as well as training new staff.
Education
Bachelor's in English And American Literature -
The University of Texas At El Paso
El Paso, TX08.2021
Skills
- Policy Interpretation
- Problem-Solving
- Claims Processing
- Continuous Improvement
- Documentation and paperwork
- Interpersonal Communication
- Eligibility Determination
- Organizational Skills
- Written Communication
- Relationship Building
- Adaptability and Flexibility
- Self Motivation
- Active Listening
Certification
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Timeline
Unemployment Insurance Claims Taker
Texas Workforce Comission
01.2024 - Current
Technical Writer
Kinective Fitness Club
06.2023 - 01.2024
Server Supervisor
Headquarters Taphouse
11.2018 - 10.2022
Bachelor's in English And American Literature -
The University of Texas At El Paso
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