Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Julissa Mitchell

El Paso,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Unemployment Insurance Claims Taker

Texas Workforce Comission
El Paso, TX
01.2024 - Current
  • Assisted clients with completion of applications and paperwork.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Selected qualified applicants to refer to employers for possible job placement purposes.
  • Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests, and personal inventories to assist clients in determining strengths and weaknesses.
  • Communicated with people from various cultures and backgrounds on application process.

Technical Writer

Kinective Fitness Club
El Paso, TX
06.2023 - 01.2024
  • Created and became well versed in company policies and editorial guidelines to craft thorough, well-written content.
  • Presented new ideas and drafted technical documents to complete company rules and procedures.
  • Edited and proofread technical documents for accuracy and consistency.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Proved successful working within tight deadlines and a fast-paced environment, especially with a diverse group of individuals.
  • Carefully documented technical workflows, policies and procedures for training purposes of newly hired employees as well as employees who may need recurring training.

Server Supervisor

Headquarters Taphouse
El Paso, TX
11.2018 - 10.2022
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Cultivated warm relationships with regular customers.
  • Created incentive-based performance tracking systems to encourage positive and energetic service execution.
  • Advised and trained employees in bussing and resetting tables to keep dining room and work areas clean.
  • Oversaw daily operations of service team, delegated tasks, and assisted in hiring as well as training new staff.

Education

Bachelor's in English And American Literature -

The University of Texas At El Paso
El Paso, TX
08.2021

Skills

  • Policy Interpretation
  • Problem-Solving
  • Claims Processing
  • Continuous Improvement
  • Documentation and paperwork
  • Interpersonal Communication
  • Eligibility Determination
  • Organizational Skills
  • Written Communication
  • Relationship Building
  • Adaptability and Flexibility
  • Self Motivation
  • Active Listening

Certification

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Timeline

Unemployment Insurance Claims Taker

Texas Workforce Comission
01.2024 - Current

Technical Writer

Kinective Fitness Club
06.2023 - 01.2024

Server Supervisor

Headquarters Taphouse
11.2018 - 10.2022

Bachelor's in English And American Literature -

The University of Texas At El Paso

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Julissa Mitchell