JULISSA MOLINA
Norman,OK
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
Hairstylist
Self Employed
Norman, OK
01.2014 - Current
- Consulted with clients to determine desired hairstyles and services.
- Performed haircuts, coloring, and styling using industry-standard techniques.
- Maintained a clean and organized workspace for optimal client experience.
- Educated clients on hair care products and maintenance routines.
- Managed appointment schedules to maximize service efficiency and client flow.
- Developed personalized styling plans to meet individual client needs.
Customer Service Representative
TBS Factoring
Oklahoma City, OK
09.2021 - 07.2023
- Assisted clients with inquiries and service requests efficiently.
- Resolved customer issues through effective communication and problem-solving skills.
- Processed transactions and maintained accurate customer records promptly.
HR Administrator
CPI
Oklahoma City, OK
01.2019 - 08.2021
- Managed all human resource documentation, including new hire letters, employee contracts and corporate policies and procedures.
- Regularly updated HR databases to reflect employee information, changes in benefits and other details.
- Supervised onboarding process for newly hired employees, including distribution of all paperwork.
- Completed reports and employment forms such as I-9 and W-4.
- Oversaw the benefits enrollment process by answering questions and assisting employees with login details.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Processed rehires, transfers, terminations, garnishments and withholdings.
- Onboarded new employees in time reporting and payroll systems.
- Produced and filed payroll reports weekly.
- Efficiently handled any payroll discrepancies with employees.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
Payroll
Express Employment Professionals
Norman, OK
07.2015 - 09.2018
- Onboarded new employees in time reporting and payroll systems.
- Processed rehires, transfers, terminations, garnishments and withholdings.
- Identified, researched and resolved issues with hours worked.
- Edited employee banking records when ACH changes warranted.
- Changed employee tax status and withholding information as necessary.
Administrative Assistant
Pilot Logistics Services
Oklahoma City, OK
01.2011 - 01.2014
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Arranged travel and hotel accommodations for international and domestic business meetings and trips.
- Maintained confidentiality of bank records and client information.
Service Associate
First Fidelity bank
Norman, OK
04.2009 - 09.2010
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Entered member transaction data into online banking software.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Education
High School Diploma -
Santa Fe South High School
Oklahoma City, OKSkills
- Fluent in Spanish & English
- Microsoft Word
- Basic math
- Computer skills
- Organization
- Microsoft Office
- Decision-making
- Payroll
- Recruiting
Timeline
Customer Service Representative
TBS Factoring
09.2021 - 07.2023
HR Administrator
CPI
01.2019 - 08.2021
Payroll
Express Employment Professionals
07.2015 - 09.2018
Hairstylist
Self Employed
01.2014 - Current
Administrative Assistant
Pilot Logistics Services
01.2011 - 01.2014
Service Associate
First Fidelity bank
04.2009 - 09.2010
High School Diploma -
Santa Fe South High School