Julissa Centeno
Fort Worth,TX
Summary
Motivated professional with a strong background in applied behavior analysis and customer service. Known for adaptability and effective communication, contributing to improved client outcomes and satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Shine Behavioral LLC
Arlington, Tx
10.2025 - Current
- Conducted comprehensive data collection and analysis to enhance understanding of client progress and outcomes.
- Collaborated with interdisciplinary teams to enhance service delivery and client care.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Delivered comprehensive training and ongoing support to families to enhance behavior management practices.
Behavior Technician
Aba Academy
Arlington, TX
11.2023 - 10.2025
- Collaborated with multidisciplinary teams to ensure consistent application of behavioral strategies across settings.
- Adapted interventions in real-time based on client responses, ensuring optimal engagement and learning outcomes.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
Package Handler
UPS
Arlington,TX
06.2022 - 05.2023
- Operated package sorting equipment to ensure efficient processing and timely dispatch.
- Conducted regular inventory checks to ensure accuracy in package counts and locations.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Customer Service Representative
Nothing Bundt Cakes
Arlington, Tx
08.2019 - 07.2022
- Managed customer inquiries, providing timely and accurate information regarding products and services.
- Streamlined order processing procedures, enhancing overall efficiency in service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Psychology
The University of Texas At Arlington
Arlington, TX01-2024
Skills
- Applied behavior analysis
- Collaboration with professionals
- Data entry
- Call center experience
- Computer proficiency
- Adaptable to change
- Label reading
- Heavy lifting
- Fluent bilingualism
Certification
- RBT - Registered Behavior Technician
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Gym Workouts
- Committed to improving personal fitness through regular participation in Running
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Road Trips
Timeline
Registered Behavior Technician
Shine Behavioral LLC
10.2025 - Current
Behavior Technician
Aba Academy
11.2023 - 10.2025
Package Handler
UPS
06.2022 - 05.2023
Customer Service Representative
Nothing Bundt Cakes
08.2019 - 07.2022
Bachelor of Science - Psychology
The University of Texas At Arlington