Summary
Overview
Work History
Education
Skills
Timeline
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Julissa Polier

Henderson,NV

Summary

A highly motivated, responsible individual with experience in fast- changing environments with over six years of teamwork experience, always consciously helping make a healthy, competitive, environment that creates efficient and positive outcomes.

Overview

8
8
years of professional experience

Work History

Ownership Loyalty Advisor

Tesla Inc.
Henderson, NV
03.2023 - 05.2024
  • Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
  • Coordinated with logistics department to ensure timely delivery of goods.
  • Developed and implemented sales strategies to achieve monthly and annual sales targets.
  • Used consultative sales techniques to overcome objectives during sales presentations.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquires via chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Developed personalized campaigns to increase customer loyalty through incentives and rewards programs.
  • Participated in regular meetings with the team members to discuss current issues facing customers.
  • Developed team building activities to foster collaboration and communication between employees.
  • Maintained records of all customer interactions and transactions in CRM system.
  • Monitored customer purchase patterns, preferences, and behaviors to better understand the needs of our customers.
  • Managed database of existing customers, including contact information and account details.

Account Manager

North American Distributing
Las Vegas, Nevada
06.2022 - 03.2023
  • Managing and closely working all accounts for the company’s sales and distribution.
  • Creating work orders and scheduling for all current and urgent new jobs.
  • Making sure all departments are meeting the needs of our clients and maintaining a positive relationship with all parties.
  • traveling to out-of-state conventions for the company’s overall growth and marketing.
  • Handling all calls, text, and emails in a timely and professional manner.
  • Helped customers find specific products, answered questions and offered product advice.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
  • Negotiated contracts with clients to maximize revenue potential.
  • Drafted proposals outlining services, costs, and benefits for prospective customers.
  • Attended trade shows and conferences as a representative of the company.
  • Prepared monthly financial statements for each account.
  • Negotiated contracts with clients to maximize profitability.
  • Maintained accurate records of all customer interactions in the CRM system.

Tesla Advisor

Tesla Inc
Las Vegas, NV
04.2016 - 01.2020
  • Exceeded and maintained monthly quotas and bonuses, also attended daily
    meetings with supervisors to ensure success in reaching individual and
    team goals
  • Strategized monthly workload to exceed business needs and personal goals
  • Utilized past experiences to keep the team energized and inspiring
    attitude to lead by example
  • Consistently training in sustainable energy to provide excellent and
    articulate information for customers
  • Learning about all company roles and department numbers to help all
    customers whether for sales or customer service
  • High amounts of multitasking with emails, calls, callbacks, and texts were vital to meeting all company goals.

Education

Certificate - Project Management

Spelman College
Atlanta, GA
09-2024

Associates of Business -

College of Southern Nevada
Las Vegas, NV

Skills

  • CRM Software
  • Bilingual
  • Customer Service
  • Microsoft Office Suite
  • Google Suite
  • Project Management
  • Client relationship management
  • Client Interfacing
  • Calendar Management
  • High Emotional Intelligence

Timeline

Ownership Loyalty Advisor

Tesla Inc.
03.2023 - 05.2024

Account Manager

North American Distributing
06.2022 - 03.2023

Tesla Advisor

Tesla Inc
04.2016 - 01.2020

Associates of Business -

College of Southern Nevada

Certificate - Project Management

Spelman College

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