Julissa Pozo
Lawrence,MA
Summary
Motivated Assistant Operations Manager develops and implements operational plans and schedules. Comprehensive understanding of desirable fiscal management and strategic guidance practices. Mindful prioritizer addressing organizational objectives with thorough task-completion roadmaps.
Overview
24
24
years of professional experience
Work History
Associate Site Operations Manager
Greater Lawrence Family Health Center
02.2023 - Current
- Plan, execute, and coordinate activities of assigned projects to ensure the achievement of program/project goals and objectives in alignment with established priorities.
- Participate in and contribute to essential meetings, aiding in the implementation of key activities.
- Foster effective communication with all team members to facilitate problem resolution and the achievement of key results.
- Proactively anticipate and address potential problems, discussing them during appropriate meetings or with the management team, and taking corrective action when necessary.
- Assume oversight and supervision of department activities in the absence of the Site Operations Manager or Director, including assigning projects and tasks as needed and evaluating performance.
- Provide direct support and assistance as requested or required to ensure seamless operations.
Patient Service Supervisor
Greater Lawrence Family Health Center
09.2019 - 02.2023
- Oversee staff training and development, including orientation for new PSRs, ongoing training programs, and performance evaluations to maintain skilled and motivated team.
- Act as a liaison between PSRs and upper management, facilitating open communication and addressing concerns promptly to improve overall departmental performance.
- Implement and enforce policies, procedures, and quality standards to maintain compliance with healthcare regulations and accreditation requirements.
- Analyze patient service data and feedback to identify areas for improvement, working with the team to implement changes and enhancements that enhance the patient experience.
- Foster a positive and inclusive work environment, promoting teamwork, morale, and professional growth among PSRs.
- Participate in strategic planning and decision-making processes to support the continuous improvement of patient services and operational efficiency.
- ·Supervise and lead a team of Patient Service Representatives (PSRs) in their daily operational tasks, ensuring the highest standards of patient care and customer service.
- Manage day-to-day operations within the unit, including scheduling, workflow optimization, and resource allocation, to ensure efficient and smooth system operations.
- Collaborate effectively with fellow supervisors, managers, medical staff, and various departments to align efforts and achieve the objectives outlined in the Health Center's Mission Statement.
Medical Assistant Team Leader
Greater Lawrence Family Health Center
06.1999 - 09.2019
- Returned calls, emails and faxes according to departmental policy
- Referred clients to external resources for additional support
- Adhered to HIPAA confidentiality requirements by safeguarding files
- Scheduling
- Staff Meetings
- Provided administrative support to clinical staff and managers
- Scheduled and coordinated patient follow-up appointments.
- Handled inbound and outbound calls to verify patient appointments
- Provided excellent service to patients through personable communication
- Handled various patient-oriented duties, including vital sign monitoring and patient behavior assessment
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment
Education
No Degree - Organizational Leadership
Mass League Leadership
Boston, MA06.2023
Bachelor of Science - Health Administration
Purdue Global
West Lafayette, IN01.2019
Skills
- Revenue Generation
- Employee Supervision
- Site Operations Management
- Project Coordination
- Problem-Solving
- Team Collaboration
- Effective Communication
- Strategic Planning
- Leadership and Supervision
- Scheduling and Resource Allocation
- Analytical Thinking
- Decision-Making
Languages
Spanish
Native or Bilingual
Timeline
Associate Site Operations Manager
Greater Lawrence Family Health Center
02.2023 - Current
Patient Service Supervisor
Greater Lawrence Family Health Center
09.2019 - 02.2023
Medical Assistant Team Leader
Greater Lawrence Family Health Center
06.1999 - 09.2019
No Degree - Organizational Leadership
Mass League Leadership
Bachelor of Science - Health Administration
Purdue Global
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