JULISSA RAMIREZ
Dallas,TX
Summary
Dynamic professional with extensive experience in managing teams and executing projects. Strong emphasis on collaboration and strategic planning, with a reputation for reliability and flexibility. Committed to optimizing team operations and achieving organizational objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Team Lead, Service Coordinator
Malin Company
01.2021 - 06.2025
- Received inbound service calls and gathered information to accurately open work orders.
- Entered work orders into business operating system, updating status codes and notes as needed.
- Utilized reports to schedule maintenance, ensuring timely completion by due dates.
- Tracked incomplete tasks and updated with appropriate status codes as necessary.
- Reported changes in customer location, fleet, or service needs to relevant departments.
- Monitored WIP by updating work order notes and applying correct status codes.
- Trained new team members on company procedures and safety requirements.
- Promoted a positive work environment through teamwork and employee recognition initiatives.
Optometric Technician
Galleria Vision Center
12.2019 - 01.2021
- Conduct routine eye exams for clients.
- Maintain patient records.
- Perform pre- and post-operation checks.
- Check patients for signs of diseases and refer them to other specialists when needed.
Shipping Clerk/Dispatcher Team Lead
Niagara Bottling LLC
05.2016 - 12.2019
- Facilitates the flow of information between logistics, production and sales to ensure timely and accurate service to customer base.
- Maintains appropriate records and reports required for daily shipping and inventory control.
- Communicates with inside and outside contacts to ensure loading of trucks on time and troubleshoot any issues.
- Coordinates with transportation and production/scheduling to ensure all shipments are flowing in and out of the warehouse as scheduled.
Education
High School Diploma - School of Health Professions
Yvonne A. Ewell Townview Magnet Center
05.2015
Skills
- Written and verbal communication skills
- Paying close attention to detail
- Strong sense of time management and urgency
- Ability to perform repetitive tasks while maintaining focus
- Ability to work independently or within a team
- Customer Service
- Problem Solving
- English proficiency
- Spanish proficiency
- Process improvement
- Microsoft outlook, word, and Excel
- Key performance indicators
- Task delegation
- Work Planning and Prioritization
- Idea development and brainstorming
- Customer focus
- Coaching and mentoring
Certification
- Certified Phlebotomy Technician (2015)
- Optometric Technician (2019)
Timeline
Team Lead, Service Coordinator
Malin Company
01.2021 - 06.2025
Optometric Technician
Galleria Vision Center
12.2019 - 01.2021
Shipping Clerk/Dispatcher Team Lead
Niagara Bottling LLC
05.2016 - 12.2019
High School Diploma - School of Health Professions
Yvonne A. Ewell Townview Magnet Center