Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JULISSA RAMIREZ

Dallas

Summary

Dynamic professional with extensive experience in team management and project execution, consistently delivering results through effective schedule management and customer inquiry resolution. Known for fostering seamless communication across teams, emphasizing collaboration, adaptability, and strategic planning. Recognized for reliability and flexibility, with a strong commitment to optimizing team operations to achieve organizational objectives. Proficient in problem-solving and multitasking while maintaining high standards in fast-paced environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Team Lead, Service Coordinator

Malin USA
01.2021 - 06.2025
  • Received inbound service calls and gathered information to accurately open work orders.
  • Entered work orders into business operating system, updating status codes and notes as needed.
  • Utilized reports to schedule maintenance, ensuring timely completion by due dates.
  • Tracked incomplete tasks and updated with appropriate status codes as necessary.
  • Reported changes in customer location, fleet, or service needs to relevant departments.
  • Monitored WIP by updating work order notes and applying correct status codes.
  • Trained new team members on company procedures and safety requirements.
  • Promoted a positive work environment through teamwork and employee recognition initiatives.
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Streamlined service coordination processes for improved team productivity and response times.Received inbound service calls and gathered information to accurately open work orders.
  • Entered work orders into business operating system, updating status codes and notes as needed.
  • Utilized reports to schedule maintenance, ensuring timely completion by due dates.
  • Tracked incomplete tasks and updated with appropriate status codes as necessary.
  • Reported changes in customer location, fleet, or service needs to relevant departments.
  • Monitored WIP by updating work order notes and applying correct status codes.
  • Trained new team members on company procedures and safety requirements.
  • Promoted a positive work environment through teamwork and employee recognition initiatives.
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
  • Assisted coworkers across different departments such as Quote Process and Logistics to ensure service was being provided efficiently.

Optometric Technician

Galleria Vision Center
12.2019 - 01.2021
  • Check patients for signs of diseases and refer them to other specialists when needed.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
  • Improved patient care by conducting comprehensive visual pre-testing procedures.
  • Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.

Shipping Clerk/Dispatcher Team Lead

Niagara Bottling LLC
05.2016 - 12.2019
  • Check patients for signs of diseases and refer them to other specialists when needed.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
  • Improved patient care by conducting comprehensive visual pre-testing procedures.
  • Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.

Education

High School Diploma - School of Health Professions

Yvonne A. Ewell Townview Magnet Center
05.2015

Skills

  • Dispatching & Scheduling
  • Shipping & Receiving Coordination
  • Service Coordination
  • Effective time management
  • Attention to detail in routine work
  • Customer Service & Call Handling
  • Problem Solving
  • Work Order Management
  • Process improvement
  • Coaching and Mentoring
  • Microsoft Office: Word, Outlook, Excel
  • Software: Oracle EBS, Oracle OTM, Manhattan WMS, Zendesk, Irium
  • Languages: Bilingual (English & Spanish

Certification

  • Certified Phlebotomy Technician (2015)
  • Optometric Technician (2019)

Timeline

Team Lead, Service Coordinator

Malin USA
01.2021 - 06.2025

Optometric Technician

Galleria Vision Center
12.2019 - 01.2021

Shipping Clerk/Dispatcher Team Lead

Niagara Bottling LLC
05.2016 - 12.2019

High School Diploma - School of Health Professions

Yvonne A. Ewell Townview Magnet Center

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