Summary
Overview
Work History
Education
Skills
Timeline
Generic

JULISSA REINOSO

US

Summary

Accomplished Program Support Specialist with extensive experience at the Department of Children and Families, State of NJ, adept in documentation management and fostering inter-agency collaborations. Demonstrated success in enhancing program adherence to standards and improving early identification processes for at-risk families, showcasing strong analytical and interpersonal skills. Achieved significant improvements in program efficiency and stakeholder engagement. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

21
21
years of professional experience

Work History

Program Support Specialist 2,

Department of Children and Families, State of NJ
05.2022 - Current


Overseeing work of three evidence-based home visiting programs: Parents as Teacher, Nurse Family Partnership, and Healthy Families

Ensure that programs adhere to stated standards/ policies

Support programs by conducting site visits and providing technical assistance

Review/ recommend contract approvals

Partner closely with designated contract administrator/ business office

Maintain current contract files

Collect /review standard data and documents

Monitor program progress

Promote systems building and universal prenatal screening to support early identification of pregnant women and families for voluntary participation in the evidence-based home visitation services

Collaborate with Johns Hopkins University (JHU) and Prevent Child Abuse (PCA)

Participate in quarterly Statewide Home Visiting Workgroup meetings with state/ local partners

Assist in special projects

Meet with Home Visitation Manager and colleagues to provide consultation

Safe Space Liaison

Family Service Specialist 1 Bilingual

Department Of Children and Families, State of NJ
04.2018 - 05.2022

(Intake Unit)


Investigated abuse and neglect allegations and conducted child

welfare assessments

Assisted supervisory staff in developing, coordinating, and facilitating social service programs by

performing assessments, collecting feedback from peers, and providing individualized

therapeutic interactions with clients

Co-developed case plans with families

Ensured that appropriate services were implemented to address specific needs of clients/ families

Referred clients for substance abuse /mental health screenings/ treatment

Engaged clients to ensure they worked toward case plan goals

Conducted home visits / interviewed children, parents, relatives, neighbors, and other parties

Took appropriate action, including pursuing court intervention, implementing safety protection plans, obtain law enforcement assistance, and removed children from unsafe homes

Assisted supervisor with training new staff

Safe Space Liaison

Family Service Specialist 1 Bilingual

Department Of Children and Families, State of NJ
06.2016 - 04.2018

(Intake Unit)


Prepared reports and presentations for conferences

Assisted families in accessing appropriate resources

Developed court documents

Provided Spanish language interpretation as requested

Testified credibly in court

Responded to critical, high-profile cases

Made referrals to community services providers

Monitored clients' compliance and progress

SPRU

Department Of Children and Families, State of NJ
01.2014 - 08.2016


Responded to calls from SCR after-hours/during weekends / holidays conducting investigations,

assessments, and other field work, including emergency removal of children from seriously unsafe home situations
Worked independently with limited supervision

Coordinated response with law enforcement as needed

Family Service Specialist 2 Bilingual

Department Of Children and Families, State of NJ
03.2014 - 06.2016

(Intake Unit)


Responsible for assigning referrals from SCR to intake staff

Scheduled and prepared information /participated in case conferences

Managed/modified safety protection plans during course of investigation

Responded immediately to homes in crisis/emergency situation and removed children when

indicated

Supervising Family Service Specialist 2

Department Of Children and Families, State of NJ
10.2013 - 03.2014


Successfully trained/ mentored new unit members

Developed field kits for trainees

Tracked /monitored training hours /assignments

Provided ongoing training / performance evaluation

Supported / managed trainees in daily functions

Scheduled /directed staff in daily work assignments to maximize productivity

Held weekly individual conferences / facilitated monthly unit meetings

Provided field assistance to trainees as needed

Evaluated policies to ensure best practice

Supported / encouraged unit members during / following stressful/ difficult situations

Conducted background checks for clients/families

Evaluated unit members' performance /documented quality work / deficiencies

Assigned permanency case based on rotation /experience

Participated in supervisor's meetings

Reviewed Safe Measures

Implemented / tracked Action Plans

Monitored attendance of trainees attending training classes at Training Academy

Supervising Family Service Specialist 2

Department Of Children and Families, State of NJ
02.2013 - 10.2013


Documented meetings, contacts and case progress

Participated in meetings/ reviews, including transfer conferences

Attended community, supervisory, staffing and other meetings regarding placements

Facilitated/ finalized adoptions

Read/ corrected case notes, letters and reports

Identified /acknowledge strengths, abilities and competencies of resource parents/ clients

Conducted background checks for clients/ families

Evaluated unit members' performance/documented quality work /deficiencies

Special Response Unit (SPRU)

Department Of Children and Families, State NJ
08.2010 - 07.2013


Responded to calls from State Central Registry (SCR) after-hours /during weekends / holidays, conducting investigations, assessments, and other field work, including emergency removal of children from seriously unsafe home situations

Worked independently with limited supervision

Coordinated responses with law enforcement as needed

Family Service Specialist 2 Bilingual

Department Of Children and Families, State of NJ
06.2012 - 02.2013

(Intake Unit)


Investigated allegations of abuse and neglect and conducted child welfare assessments

Prepared necessary court documents and testified credibly in court

Scheduled and analyzed information for/participated in case conferences

Managed/ modified safety protection plans during the course of investigation

Responded immediately to homes in crisis/emergency situation and removed children when

indicated

Developed case plans

Provided Spanish interpretation when requested

Family Service Specialist 2 Bilingual

Department Of Children and Families, State of NJ
03.2008 - 06.2012

(Permanency Unit)


Completed documentations and participated in all required reviews

Conducted home visits to engage clients

Provided Spanish interpretation when requested

Monitored service plans and progress of clients

Conducted safety / risk assessments for children in home/ out of home placements

Provided wide range of case management/ services to ensure safety of children

Managed caseloads of up to 15 families

Prepared /filed court documents

Assessed child safety /wellbeing

Placed / re-placed children in resource homes

Family Service Specialist 2 Bilingual

Department Of Children and Families, State of NJ
03.2004 - 03.2008


Completed documentation/ participated in all required reviews

Conducted home visits to engage clients

Provided Spanish interpretation when requested

Monitored service plans /progress of clients

Conducted safety / risk assessments for children in home/ out of home placements

Provided a wide range of case management and services to ensure safety of children

Managed caseloads of up to 15 families

Prepared / filed court documents

Assessed child safety / wellbeing

Placed / re-placed children in resource homes

Family Service Specialist Trainee Bilingual

Department Of Children and Families, State of NJ
12.2003 - 03.2004


Maintained records, created reports, and participated in preserve training

Developed case plans for clients/ families

Accepted calls from 1- 877 NJ ABUSE, wrote up allegation determining whether coded child

welfare or abuse and neglect and responded to home to assess child safety and wellbeing

Ensured appropriate services were implemented to address specific needs of clients /families

Conducted investigation, assessments and other field work, including emergency removals of

children from unsafe homes

Provided Spanish interpretation when requested

Removed children when indicated

Education

Master of Arts - Child Advocacy

Montclair State University
Montclair, NJ
01.2014

Skills

Documentation Management

File Retrieval

Quality controls

Report Preparation

Troubleshooting skills

Recordkeeping requirements

Customer Relations

Research abilities

Timeline

Program Support Specialist 2,

Department of Children and Families, State of NJ
05.2022 - Current

Family Service Specialist 1 Bilingual

Department Of Children and Families, State of NJ
04.2018 - 05.2022

Family Service Specialist 1 Bilingual

Department Of Children and Families, State of NJ
06.2016 - 04.2018

Family Service Specialist 2 Bilingual

Department Of Children and Families, State of NJ
03.2014 - 06.2016

SPRU

Department Of Children and Families, State of NJ
01.2014 - 08.2016

Supervising Family Service Specialist 2

Department Of Children and Families, State of NJ
10.2013 - 03.2014

Supervising Family Service Specialist 2

Department Of Children and Families, State of NJ
02.2013 - 10.2013

Family Service Specialist 2 Bilingual

Department Of Children and Families, State of NJ
06.2012 - 02.2013

Special Response Unit (SPRU)

Department Of Children and Families, State NJ
08.2010 - 07.2013

Family Service Specialist 2 Bilingual

Department Of Children and Families, State of NJ
03.2008 - 06.2012

Family Service Specialist 2 Bilingual

Department Of Children and Families, State of NJ
03.2004 - 03.2008

Family Service Specialist Trainee Bilingual

Department Of Children and Families, State of NJ
12.2003 - 03.2004

Master of Arts - Child Advocacy

Montclair State University
JULISSA REINOSO