Accomplished Program Support Specialist with extensive experience at the Department of Children and Families, State of NJ, adept in documentation management and fostering inter-agency collaborations. Demonstrated success in enhancing program adherence to standards and improving early identification processes for at-risk families, showcasing strong analytical and interpersonal skills. Achieved significant improvements in program efficiency and stakeholder engagement. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overseeing work of three evidence-based home visiting programs: Parents as Teacher, Nurse Family Partnership, and Healthy Families
Ensure that programs adhere to stated standards/ policies
Support programs by conducting site visits and providing technical assistance
Review/ recommend contract approvals
Partner closely with designated contract administrator/ business office
Maintain current contract files
Collect /review standard data and documents
Monitor program progress
Promote systems building and universal prenatal screening to support early identification of pregnant women and families for voluntary participation in the evidence-based home visitation services
Collaborate with Johns Hopkins University (JHU) and Prevent Child Abuse (PCA)
Participate in quarterly Statewide Home Visiting Workgroup meetings with state/ local partners
Assist in special projects
Meet with Home Visitation Manager and colleagues to provide consultation
Safe Space Liaison
(Intake Unit)
Investigated abuse and neglect allegations and conducted child
welfare assessments
Assisted supervisory staff in developing, coordinating, and facilitating social service programs by
performing assessments, collecting feedback from peers, and providing individualized
therapeutic interactions with clients
Co-developed case plans with families
Ensured that appropriate services were implemented to address specific needs of clients/ families
Referred clients for substance abuse /mental health screenings/ treatment
Engaged clients to ensure they worked toward case plan goals
Conducted home visits / interviewed children, parents, relatives, neighbors, and other parties
Took appropriate action, including pursuing court intervention, implementing safety protection plans, obtain law enforcement assistance, and removed children from unsafe homes
Assisted supervisor with training new staff
Safe Space Liaison
(Intake Unit)
Prepared reports and presentations for conferences
Assisted families in accessing appropriate resources
Developed court documents
Provided Spanish language interpretation as requested
Testified credibly in court
Responded to critical, high-profile cases
Made referrals to community services providers
Monitored clients' compliance and progress
Responded to calls from SCR after-hours/during weekends / holidays conducting investigations,
assessments, and other field work, including emergency removal of children from seriously unsafe home situations
Worked independently with limited supervision
Coordinated response with law enforcement as needed
(Intake Unit)
Responsible for assigning referrals from SCR to intake staff
Scheduled and prepared information /participated in case conferences
Managed/modified safety protection plans during course of investigation
Responded immediately to homes in crisis/emergency situation and removed children when
indicated
Successfully trained/ mentored new unit members
Developed field kits for trainees
Tracked /monitored training hours /assignments
Provided ongoing training / performance evaluation
Supported / managed trainees in daily functions
Scheduled /directed staff in daily work assignments to maximize productivity
Held weekly individual conferences / facilitated monthly unit meetings
Provided field assistance to trainees as needed
Evaluated policies to ensure best practice
Supported / encouraged unit members during / following stressful/ difficult situations
Conducted background checks for clients/families
Evaluated unit members' performance /documented quality work / deficiencies
Assigned permanency case based on rotation /experience
Participated in supervisor's meetings
Reviewed Safe Measures
Implemented / tracked Action Plans
Monitored attendance of trainees attending training classes at Training Academy
Documented meetings, contacts and case progress
Participated in meetings/ reviews, including transfer conferences
Attended community, supervisory, staffing and other meetings regarding placements
Facilitated/ finalized adoptions
Read/ corrected case notes, letters and reports
Identified /acknowledge strengths, abilities and competencies of resource parents/ clients
Conducted background checks for clients/ families
Evaluated unit members' performance/documented quality work /deficiencies
Responded to calls from State Central Registry (SCR) after-hours /during weekends / holidays, conducting investigations, assessments, and other field work, including emergency removal of children from seriously unsafe home situations
Worked independently with limited supervision
Coordinated responses with law enforcement as needed
(Intake Unit)
Investigated allegations of abuse and neglect and conducted child welfare assessments
Prepared necessary court documents and testified credibly in court
Scheduled and analyzed information for/participated in case conferences
Managed/ modified safety protection plans during the course of investigation
Responded immediately to homes in crisis/emergency situation and removed children when
indicated
Developed case plans
Provided Spanish interpretation when requested
(Permanency Unit)
Completed documentations and participated in all required reviews
Conducted home visits to engage clients
Provided Spanish interpretation when requested
Monitored service plans and progress of clients
Conducted safety / risk assessments for children in home/ out of home placements
Provided wide range of case management/ services to ensure safety of children
Managed caseloads of up to 15 families
Prepared /filed court documents
Assessed child safety /wellbeing
Placed / re-placed children in resource homes
Completed documentation/ participated in all required reviews
Conducted home visits to engage clients
Provided Spanish interpretation when requested
Monitored service plans /progress of clients
Conducted safety / risk assessments for children in home/ out of home placements
Provided a wide range of case management and services to ensure safety of children
Managed caseloads of up to 15 families
Prepared / filed court documents
Assessed child safety / wellbeing
Placed / re-placed children in resource homes
Maintained records, created reports, and participated in preserve training
Developed case plans for clients/ families
Accepted calls from 1- 877 NJ ABUSE, wrote up allegation determining whether coded child
welfare or abuse and neglect and responded to home to assess child safety and wellbeing
Ensured appropriate services were implemented to address specific needs of clients /families
Conducted investigation, assessments and other field work, including emergency removals of
children from unsafe homes
Provided Spanish interpretation when requested
Removed children when indicated
Documentation Management
File Retrieval
Quality controls
Report Preparation
Troubleshooting skills
Recordkeeping requirements
Customer Relations
Research abilities