Julissa Reyes
Fort Worth
Summary
Dynamic leader with a proven track record at Bright Horizons and former areas of employment, excelling in educational leadership and team building. Skilled in enhancing customer satisfaction through effective communication and organizational skills. Achieved significant improvements in team performance, demonstrating a positive attitude and attention to detail.
Overview
8
8
years of professional experience
Work History
Lead Teacher
Bright Horizons Early Learning Center
01.2022 - Current
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Organized and supervised large and small group activities.
- Modeled positive behavior and communication skills for students.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Receptionist
Quality Control Barbershop
05.2019 - 11.2019
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Organized, maintained and updated information in computer databases.
Shift Leader Manager
Chick-fil-A
07.2017 - 03.2019
- Tracked receipts, employee hours, and inventory movements.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Kept employees operating productively and working on task to meet business and customer needs.
- Scheduled staff to establish adequate coverage during peak business hours.
- Delivered prompt service to prioritize customer needs.
- Helped customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Winfree Academy Charter School
06-2019
Skills
- Department planning
- Educational leadership
- Child development
- Team building
- Time management
- Verbal and written communication
- Multitasking and prioritization
- Organization skills
- Customer and client relations
- Active listening
- Decision-making
- Customer service
- Attention to detail
- Positive attitude
Timeline
Lead Teacher
Bright Horizons Early Learning Center
01.2022 - Current
Receptionist
Quality Control Barbershop
05.2019 - 11.2019
Shift Leader Manager
Chick-fil-A
07.2017 - 03.2019
High School Diploma -
Winfree Academy Charter School
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