Julissa Rodriguez
Houston,TX
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with anupbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Consumer Specialist
JPMorgan Chase Co.
Katy, TX
02.2021 - 08.2023
- Answer customer inquiries and provide customers with account information
- Handle inbound calls to assist customers with all questions and concerns
- Assisting customer opening claims
- Authorize service fee refunds within company guidelines
- Promote use of self-service functions such as online and mobile banking
- Constructively prioritize work to ensure efficiency
- Perform account transactions including processing account transfers
- Document customer account activities thoroughly and concisely
- Approach problems logically and with good judgment to ensure the appropriate customer outcome
- Demonstrate resiliency and extreme adaptability in fast-paced environment
- Assisting with decline transactional accounts including debit cards
- Understand account products, interest rates and foreign exchange currency.
Member associate
Sam’s Club
Houston, TX
11.2018 - 12.2020
- Ensure cash drawer was balanced at the beginning of each shift for adequate change
- Providing people to upgrade their membership
- Identify and recommend products and services to help meet member’s needs
- Handle incoming and outbound phone calls from members and other department’s research errors and member issues
- Answered all inbound calls to members concerns and place outbound calls to other clubs’ stores
- Generated History Verification Reports, assisting in tracing lost or damaged freight that required inventory adjustments
- Communicated and coordinated with other associates to assure daily reports were processed and passed down correctly for continuing shifts
- High-paced environment where communication and teamwork were key
- Assisted members with all questions and/or concerns, returns, exchanges and company policies to assure members satisfaction was achieved.
Education
Associate of Business -
San Jacinto College
05.2021
High school diploma -
North shore high school
06.2017
Skills
- Bilingual (English and Spanish)
- Customer Service
- Communication
- Microsoft Office
- Microsoft Excel
- Multitask
- Problem-Solving
- Cash management
- Time management
- Active listening
- Motivated
- Confident
- Customer Complaint Resolution
- Call Center Operations
- Active Listening
- Customer Relationship Management (CRM)
- Problem-Solving Abilities
- Critical Thinking
- High-Energy Attitude
- Researching
- Staff Training
References
References available upon request.
Timeline
Consumer Specialist
JPMorgan Chase Co.
02.2021 - 08.2023
Member associate
Sam’s Club
11.2018 - 12.2020
Associate of Business -
San Jacinto College
High school diploma -
North shore high school
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