Julissa Rodriguez
Bayonne,NJ
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Hardworking and highly passionate to achieve sales goals within operations.
Overview
20
20
years of professional experience
Work History
Senior Manager
The Cheesecake Factory
Jersey City
03.2018 - Current
- Achieved operational excellence by streamlining processes and implementing restaurant culture.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Conducted performance reviews, compensations and hiring to maintain appropriate staffing requirements.
- Managed multiple restaurant workgroups and improved efficiencies in the bakery workgroup.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Maintained professional demeanor by staying calm when addressing unhappy or angry guest.
- Created an environment where guest satisfaction is our absolute highest priority.
Restaurant Supervisor
Coconut Latin Grill
Jersey City, NJ
08.2012 - 10.2018
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Enhanced team performance with regular evaluations and constructive feedback.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Maintained consistent serve times by immediately placing orders, routinely checking on tables and quickly serving prepared food to guests.
- Closed down kitchen after each shift and precisely followed closing checklist for kitchen stations.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Sales Associate
Lebijoux
02.2004 - 09.2006
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
High School Diploma -
Emilio Prud Home High School
2003
Skills
Sales management
- Team Leadership
-Safe food handling
- Point of Sale (POS) system operations
-Cash handling accuracy
-Supervisory skills
-Adaptable
-Staff Supervision
-Strategic Planning
-Quality Assurance
-Decision-Making
-Multitasking
Timeline
Senior Manager
The Cheesecake Factory
03.2018 - Current
Restaurant Supervisor
Coconut Latin Grill
08.2012 - 10.2018
Sales Associate
Lebijoux
02.2004 - 09.2006
High School Diploma -
Emilio Prud Home High School