Summary
Overview
Work History
Skills
Languages
Timeline
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Julissa Rodriguez

Union City,GA

Summary

Dynamic and dependable professional with a proven track record at Dunkin Donuts & Baskin Robbins, excelling in fast-paced environments through exceptional teamwork, customer service, and problem-solving skills. Expert in time management and organizational abilities, significantly enhancing operational efficiency and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Employee

Logistics Material and Motion
06.2024 - Current
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.

Night Shift Manager

Dunkin Donuts & Baskin Robbins
08.2023 - 06.2024
  • Prepared materials for following shift.
  • Ran nightly reports closing out various accounts and detailing daily activities.
  • Achieved consistent compliance with company standards, adhering to local regulations governing nighttime business operations.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
  • Managed staff performance, providing constructive feedback and coaching for continuous improvement.
  • Oversaw restocking of supplies and other functions to prepare for daytime business.
  • Maintained accurate delivery, sales and inventory records for good stock management.
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Created nightly shift task lists to assign duties to each employee.

Retail Employee

Dunkin Donuts & Baskin Robbins
12.2020 - 05.2023
  • Maintained a clean, safe, and organized store environment for the comfort of customers and employees alike.
  • Provided personalized recommendations based on customer preferences, leading to increased repeat business.
  • Contributed to inventory management, ensuring optimal stock levels and accurate record keeping.
  • Assisted customers in making informed purchasing decisions by offering knowledgeable advice on products.
  • Processed transactions accurately and efficiently, maintaining cash register accuracy and integrity.
  • Collaborated with team members for efficient store operations and a welcoming shopping environment.
  • Handled returns professionally, adhering to company policies while maintaining positive customer relationships.
  • Streamlined restocking process by organizing merchandise storage area more effectively.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed returns, exchanges and refunds in accordance with store policy.

Cleaning Crew Member

Mercedes-Benz Stadium
08.2019 - 01.2020
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Collaborated effectively with other crew members for efficient completion of assigned tasks.

Front Office Receptionist

Magnuson Hotel
05.2015 - 12.2019
  • Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
  • Maintained clean reception area to promote positive, professional environment for clients.
  • Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Dependable and Responsible
  • Computer Skills
  • Organizational Skills
  • Calm Under Pressure
  • Multitasking Abilities

Languages

Spanish
Bilingual or Proficient (C2)

Timeline

Employee

Logistics Material and Motion
06.2024 - Current

Night Shift Manager

Dunkin Donuts & Baskin Robbins
08.2023 - 06.2024

Retail Employee

Dunkin Donuts & Baskin Robbins
12.2020 - 05.2023

Cleaning Crew Member

Mercedes-Benz Stadium
08.2019 - 01.2020

Front Office Receptionist

Magnuson Hotel
05.2015 - 12.2019

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Julissa Rodriguez